Installing, configuring, and troubleshooting Linux OS based environments
Working knowledge of TCP/IP networking – firewalls and routers
Considerable experience of 3rd -line support services in a software / telecommunications environment
Requirements:
Build, test and deploy standard customer solutions as defined in low level design and test documentation.
Update and maintain low level design documentation throughout the delivery process.
Troubleshoot and resolve technical faults/issues with the integrations during the deployments.
Become a Sycurio product subject matter expert (SME).
Job description
Main purpose of the job:
The Deployment Engineer will work with Project Managers and Technical Architects to deploy and test Sycurio solutions for our customers. In addition, they will also act as 3rd line support of existing customers.
Key Responsibilities & Qualifications:
Key Responsibilities:
Build, test and deploy standard customer solutions as defined in low level design and test documentation. This includes be spoke deployments
Update and maintain low level design documentation throughout the delivery process as and when required to ensure “as built” documentation is provided to the support team when required.
Troubleshoot and resolve technical faults/issues with the integrations during the deployments, escalating to senior team members as necessary.
Be actively involved in the product research and development, prototyping, and documenting new functionality, technical solutions and testing strategies.
Become a Sycurio product subject matter expert (SME) - fully experienced in deployment of all Sycurio products/components - carry out installation/deployment coaching and training to 1 st/2nd level product support engineers and customer engineers where relevant.
This list is not exhaustive and from time to time you may be required to undertake additional duties.
