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VP, Pre-Sales

Sycurio

Key Facts

Remote From: 
United States
Full time
Expert & Leadership (>10 years)
English

Other Skills

  • •
    Accountability
  • •
    Verbal Communication Skills
  • •
    Problem Solving

Roles & Responsibilities

  • Proven experience as a Pre-Sales / Sales Engineer in enterprise SaaS environments
  • Strong expertise in CCaaS (telephony, IVR, CRM integrations) or Payments/PCI-compliant systems
  • Experience delivering executive-level presentations and product demonstrations, RFx responses, and designing scalable, standardized solutions
  • Proficiency with API-based architectures, cloud environments (AWS preferred), and system integrations across CCaaS, CRM, and payment ecosystems

Requirements:

  • Own the technical qualification and solution design for assigned opportunities; lead High-Level Design creation and ensure completion within defined timelines; identify and resolve technical blockers early to maintain deal velocity
  • Act as the primary technical advisor to enterprise customers and partners; deliver executive-level presentations and product demonstrations; translate complex technical capabilities into business value and outcomes; build credibility across technical, operational, and executive stakeholders
  • Design scalable solutions leveraging template-based architectures; capture and document customer requirements and use cases; support proposal development with clear, commercially viable designs
  • Support AEs in customer meetings, workshops, and deal strategy; respond to RFIs/RFPs with structured, high-quality technical input; train and enable channel partner Sales Engineers; contribute to continuous improvement of demo environments and assets

Job description

Sycurio is redefining how enterprises handle payments across customer interactions. We replace fragmented, high-risk payment processes with a secure, API-driven platform that spans contact centers, digital channels, and payment systems.

Our focus is simple: to protect every transaction, in any channel, without disrupting the customer experience, while enabling scale, automation, and compliance by design.

The VP, Pre-Sales is the technical lead in the sales cycle, responsible for guiding opportunities from discovery through solution validation to close. Acting as a trusted advisor to enterprise customers and partners, this role ensures technical alignment, accelerates deal progression, and protects solution integrity.

This role is critical to:

  • Driving high-quality pipeline progression
  • Ensuring accurate, scalable, and standardized solution design
  • Supporting a solution- and value-led sales motion

Key Responsibilities:
 
  • Sales Execution & Deal Progression
    • Own the technical qualification and solution design for assigned opportunities
    • Lead High-Level Design creation and ensure completion within defined timelines
    • Identify and resolve technical blockers early to maintain deal velocity
    • Customer Engagement
      • Act as the primary technical advisor to enterprise customers and partners
      • Deliver executive-level presentations and product demonstrations
      • Translate complex technical capabilities into business value and outcomes
      • Build credibility across technical, operational, and executive stakeholders
      • Solution Design & Documentation
        • Design scalable solutions leveraging template-based architectures
        • Capture and document customer requirements and use cases
        • Support proposal development with clear, commercially viable designs
        • Sales & Partner Enablement
          • Support AEs in customer meetings, workshops, and deal strategy
          • Respond to RFIs/RFPs with structured, high-quality technical input
          • Train and enable channel partner Sales Engineers
            • Contribute to continuous improvement of demo environments and assets

Key qualifications, skills, experience:

Mandatory

  • Proven experience as a Pre-Sales / Sales Engineer in enterprise SaaS environments
  • Strong expertise in either:
    • Contact Centre (CCaaS, telephony, IVR, CRM integrations)
    • Payments / PCI-compliant systems
    • Executive-level presentations and demos
    • RFx responses and tender processes
    • Experience designing scalable, standardized solutions
    • Excellent communication skills (written and verbal)

      • Technical & Domain Strength

      • API-based architectures
      • Cloud environments (AWS preferred)
      • System integrations across CCaaS, CRM, and payment ecosystems
      • Ability to translate technical requirements into commercially viable solutions

        • Behavioral

        • Structured, disciplined approach to pipeline progression
        • High ownership and accountability in deal execution
        • Ability to operate under pressure with multiple concurrent deals
        • Collaborative mindset across Sales, Product, and Delivery teams

          • Desirable

          • Experience with PCI DSS compliance frameworks
          • Exposure to omnichannel payment solutions (voice, IVR, digital, chat)
          • Experience working with channel partners and OEM models
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