From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.
Job Title: Talent Development Training Specialist
POSITION SUMMARY:
The Talent Development Training Specialist is responsible for the design, coordination, delivery, and evaluation of employee training and development programs across the organization. This role serves as the central point of contact between department managers, subject matter experts, external vendors, and employees to ensure that training initiatives align with organizational goals and support workforce growth.
The Talent Development Training Specialist manages the full training lifecycle -- from identifying needs and developing curricula to scheduling sessions, maintaining training records, and measuring program effectiveness. This role sits within the Human Resources / Learning & Development (L&D) department and reports to the Director of Talent Development.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Schedule and administer new employee orientations; ensure all new hires complete required onboarding training within established timelines.
- Map out annual training plans and schedules for all applicable areas, including new hire onboarding, leadership development, and ongoing professional development.
- Design, develop, and implement training programs aligned with organizational priorities and employee performance needs.
- Select appropriate training methods and delivery formats, including instructor-led training (ILT), virtual instructor-led training (vILT), e-learning, job shadowing, mentoring, and blended learning approaches.
- Coordinate logistics for training events: booking venues or virtual platforms, arranging equipment, preparing materials, and communicating schedules to participants.
- Maintain and update a centralized online library of training materials, e-learning modules, SOPs, and reference guides.
- Act as an Administrator for the company's Learning Management System (LMS) -- uploading content, enrolling learners, tracking completion, and generating reports.
- Partner with department managers, HR Business Partners, and senior leadership to identify training needs through job analysis, performance reviews, and workforce assessments.
- Collaborate with subject matter experts (SMEs) to develop accurate, relevant, and engaging training content and materials.
- Assess and anticipate future training needs based on organizational changes, new technology rollouts, regulatory requirements, and business growth plans.
- Facilitate or co-facilitate training workshops, seminars, and new hire orientation sessions as needed.
- Partner with the appropriate team to market available training opportunities to employees and provide clear information on registration, prerequisites, and expectations.
- In partnership with the Talent Development Strategy Director, coordinate and communicate with external training vendors, consultants, and providers; evaluate vendor performance and manage contracts.
- Evaluate training program effectiveness using participant feedback, assessments, post-training surveys, and performance data (e.g., Kirkpatrick model or similar frameworks).
- Monitor, evaluate, and document training activities, completion rates, and outcomes; prepare regular reports for HR leadership and department heads.
- Capture data based on surveys, assessments, learner satisfaction, and other relevant measurements.
- Analyze training data and recommend improvements to program content, delivery methods, and scheduling.
- Ensure training records are accurate, complete, and audit-ready in accordance with regulatory and company requirements.
- Maintain accurate and confidential training records, certifications, and compliance documentation.
- Keep current on training trends, learning technologies, industry developments, and regulatory changes; incorporate best practices into training strategies.
- Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
- Other duties as assigned. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Qualifications
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Bachelor's degree in Human Resources, Organizational Development, Education, Business Administration, or a related field; relevant experience may substitute.
- 2-5 years of training delivery experience as a Talent Development Training Specialist, Training Coordinator, Training Facilitator, HR Coordinator, or in a similar role within a corporate environment.
- Proven track record of coordinating and managing multiple training events simultaneously in a fast-paced setting.
- Working knowledge of Learning Management Systems (LMS) such as Cornerstone, Workday Learning, SAP SuccessFactors Learning, TalentLMS, or similar platforms.
- Familiarity with instructional design theory, adult learning principles (andragogy), and training evaluation frameworks.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (Zoom, Teams, etc.).
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Excellent written and verbal communication skills; ability to present information clearly and engagingly to diverse audiences.
- Strong organizational skills, attention to detail, and ability to manage competing priorities and deadlines.
- Ability to work collaboratively across departments and with all levels of the organization.
- Strong analytical skills with the ability to capture, interpret, and act on training data, learner feedback, and program metrics.
- Ability to multi-task and adapt to changing priorities in a dynamic environment.
- Proficient keyboard skills and competency in MS Word, Excel, and PowerPoint.
- Excellent interpersonal skills and the ability to build trusted relationships with employees and leaders at all levels.
- Ability and initiative to work independently or as a team member and to problem solve effectively.
PREFERRED CERTIFICATIONS:
- ATD CPTD (Certified Professional in Talent Development) or ATD APTD (Associate Professional in Talent Development) - issued by the Association for Talent Development.
- SHRM-CP (Society for Human Resource Management Certified Professional).
- Experience with e-learning authoring tools such as Articulate 360, Adobe Captivate, or iSpring.
- Knowledge of SCORM, xAPI, or other e-learning standards.
- Experience in a regulated industry (healthcare, manufacturing, financial services, government) where compliance training is a priority.
- Bilingual skills (English/Spanish or other languages) a plus in diverse workforce environments.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit.
- The employee must occasionally lift and/or move up to 10 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Schedule:
- Must be flexible on schedule and hours.
- Some Travel may be required.
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
