Manager, Strategic Operations

JOB DESCRIPTION

Job Title: Manager, Strategic Operations
Location: Remote- Work from Home
Department: Strategic Operations
Reports to: Chief Operating Officer
Job Type: Full-time

Job Overview

The Manager, Strategic Operations is responsible for executing key business initiatives by translating leadership priorities into implemented processes, systems improvements, and operational solutions. Reporting to the COO, this role serves as the primary driver of execution across cross-functional initiatives, ensuring that ideas are not only developed but successfully operationalized.

This role is ideal for someone who thrives in turning strategy into action—owning projects end-to-end, driving accountability, and ensuring initiatives are completed, adopted, and delivering measurable impact. This position serves as the execution arm of the COO.

Key Responsibilities

Include but are not limited to:

Execution of Strategic Initiatives

• Partner directly with the COO and executive leadership to execute high-priority business initiatives
• Translate concepts and strategic direction into clear action plans, timelines, and deliverables
• Own initiatives from start to finish, ensuring on-time and effective implementation
• Drive accountability across teams to ensure follow-through and completion

Process Implementation & Improvement

• Design and implement new workflows and operational processes
• Identify inefficiencies and execute process improvements to increase speed, accuracy, and consistency
• Ensure processes are clearly documented, repeatable, and scalable

Systems Implementation & Optimization

• Execute system improvements, enhancements, and workflow configurations
• Gather requirements, coordinate testing, and lead rollout of system changes
• Identify and implement automation opportunities to reduce manual work
• Ensure tools and systems are being used effectively across teams

Go-to-Market & Business Operations Execution

• Execute recurring business operations deliverables, including communications, reporting distributions, and stakeholder updates
• Support sales and business development efforts through execution of campaigns, outreach, and follow-up processes
• Build, update, and maintain sales and marketing materials, including pitch decks, collateral, and supporting assets
• Develop and maintain internal enablement resources, including training materials and documentation
• Manage and execute digital presence activities (e.g., LinkedIn), ensuring alignment with company messaging and priorities
• Coordinate branded materials and assets, including vendor management, ordering, and design execution
• Support pipeline and revenue operations activities within systems, including updates, templates, workflows, and reporting
• Assist leadership with execution of initiatives that drive business growth, client engagement, and brand visibility

Platform Ownership & Administration

• Serve as the administrator and business owner for key operational platforms, including Smartsheet, HubSpot, SharePoint, Power Automate, Front, PandaDoc, and Tratta
• Maintain system hygiene, including data integrity, naming conventions, user permissions, and account structure
• Build and optimize workflows, dashboards, automations, templates, and reporting within systems
• Execute system clean-up, rebuilds, and enhancements to improve performance and usability
• Support system integrations and partner with IT on access management and best practices

Cross-Functional Coordination

• Act as the central project lead across departments for key initiatives
• Coordinate stakeholders, manage timelines, and remove blockers to keep work moving forward
• Ensure alignment between teams during implementation

Performance Tracking & Reporting

• Track progress of key initiatives and report on status, risks, and outcomes
• Support development of KPIs and ensure visibility into performance metrics
• Identify gaps and take action to keep initiatives on track

Change Management & Adoption

• Drive adoption of new processes and systems across the organization
• Ensure teams are trained, supported, and equipped for changes
• Monitor adoption and address gaps to ensure long-term success

Other Duties

• Special projects as assigned by Chief Operating Officer and/or Chief Executive Officer.

Qualifications

Education & Experience:

• Bachelor’s degree required; MBA a plus
• 5–8+ years of experience in operations, project execution, or process improvement
• Proven track record of executing cross-functional initiatives from concept to completion
• Strong project management and organizational skills with high attention to detail
• Proficiency working with operational systems (CRM, workflow tools, automation platforms, etc.)
• Experience in debt collections, technology administration, property management and/or project 
• Ability to manage multiple priorities in a fast-paced environment

Skills & Competencies:

• Technology Solutions Administration
• Employee and Client Engagement and Experience
• Client Onboarding and Transition Management
• Process Optimization and Operational Efficiency
• Strategic Planning and Execution
• Vendor and Stakeholder Management
• Cross-functional Collaboration
• Data-Driven Decision Making

Working Conditions:

• Location: Remote – Work from home
• Occasional travel may be required, depending on job demands.
• Virtual collaborative, team-oriented environment

Physical Requirements:

• Physical demands include the ability to lift up to 30 lbs.
• The employee is required to work at a computer for extended periods of time as well as talking on the phone for extended periods of time.
• Ability to work extended/flexible hours and weekends based on project requirements.
• Ability to respond to emergencies on a timely manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.