Client Services UW I (Remote)

About Us:

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview:

Provide an exceptional customer experience, contribute to Client Services Underwriting profit, growth, retention, service, quality assurance goals and Client Service marketing initiatives through acceptance, modification, or declination as well as pricing of risks submitted by agents and through servicing existing policyholders. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

 

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Responsibilities:

• Work within specific letter of authority - to quote, accept, decline, and modify lower complexity risks within territorial assignment in accordance with accepted underwriting guidelines. Refer all outside of authority appropriate level.
• Answer incoming calls from policyholders, agents and lending institutions responding to inquiries and provide insurance counselling on coverage, routine billing questions, payment status, and making adjustments to policy information based on established Client Services best practices and within prescribed Letter of Authority. Also, conduct outbound calls and follow-up work required to close out inquiry/transaction.
• Review and complete Certificates of Insurance and Evidences’ of Property including those requiring underwriting authority and including review of insurance terms within bid specs and contracts.
• Work in unison with policyholders, agents, regional underwriters and AMSs (and other departments within the Selective community) to grow and maintain a profitable book of business based on agency, territorial and team assignments.
• Responsible for sales and growth as prompted thought direct marketing and sales leads. Generate premium growth within assigned territory for existing customers, agency warm leads and new business growth. Support marketing efforts of existing clients though upsell communications and direct marketing campaigns.
• Responsible for new lower complexity small business production as assigned through Cross Sell, UP Sell, Warm Leads, and other Campaigns. Gathering, analyze and evaluate risk exposure through appropriate risk documentation. Adopt proactive actions and/or make proactive recommendations to improve risk profitability.
• Develops knowledge of industry information, products, competitors, and customer preferences.
• Reinforce the ease of doing business with Selective by meeting or exceeding agent expectations and service quality on a consistent basis. Communicate openly and in a timely fashion. Drive agent adoption of our technology through our training efforts.

Qualifications:

Knowledge and Requirements

• Obtain and maintain Resident Property & Casualty Producer license as identified.
• Demonstrate proficiency in the usage of all supplied desktop tools.
• Work effectively with the automated underwriting and e-mail systems.
• Ability to effectively communicate with internal and external customers/peers.
• Ability to adapt to change as the company moves forward in its strategic vision.
• Demonstrate strong verbal and written communication skills.
• Knowledge of Selective's organization, products, and automation system is a plus.

Education and Experience

• College degree preferred
• 2 + years insurance related experience preferred
• 2+ years automation experience preferred
• Insurance related course work is a plus

Total Rewards:

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range: USD $55,000.00 - USD $71,000.00 /Yr. Additional Information:

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.