Key Facts

Remote From:

Washington (USA)

Category: Client Service Specialist (Customer Care)

Full time

42 - 60K yearly

English

Hard Skills

Patient Registration Copayment Collection And Processing Medical Insurance Claims Care Coordination Digital File Management Medical Office Procedures Medical Imaging Compliance Management Physician Data Query Patient Education And Counseling

Other Skills

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Scheduling
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Basic Internet Skills
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Order Entry
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Professionalism
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Teamwork
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Customer Service
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Verbal Communication Skills
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Social Skills

Roles & Responsibilities

Six months of customer service experience.
Demonstrated basic computer skills.
Strong interpersonal and communication skills.
One year of customer service experience in a hospital or medical office (preferred).

Requirements:

Greet incoming patients professionally, assess needs, and exceed customer service expectations.
Update and verify patient demographics, insurance, and contact information; assist with required forms for regulatory and billing needs.
Direct patients on next steps, inform them about delays or wait times, and promptly schedule appointments.
Proactively request and process payments for current and past services; coordinate with care teams to ensure a seamless patient experience and support clinic administration.

MultiCare Health System

Health Care

About MultiCare Health System

MultiCare’s roots in the Pacific Northwest go back to 1882, with the founding of Tacoma’s first hospital. Over the years, we’ve grown from a Tacoma-centric, hospital-based organization into the largest, community-based, locally governed health system in the state of Washington. Today, our comprehensive system of health includes more than 300 primary, urgent, pediatric and specialty care locations across Washington, Idaho and Oregon, as well as 13 hospitals. We welcome patients from the entire Pacific Northwest region and our 20,000-plus team members — including employees, providers and volunteers — proudly care for the communities we serve. Without a doubt, our organization has changed over the years. But what has never changed, throughout our long history, has been our dedication to health and wellness of the people of the Pacific Northwest. Guided by our mission, vision and values, we are on continuous journey to deliver the services that our communities need, and to ensure access to those services, now and in the future.

Company type: Large

Industry: Health Care

Founded: 2018

Company size: 10001

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Job description

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0 Shift: Day Schedule: Mon - Friday 8 hr shifts

Position Summary

The Patient Services Representative (PSR) is an excellent opportunity at MultiCare to support our Imaging Services. In this role, you may assist with patient registration and order entry, prior imaging retrieval and preparation and scheduling assistance. We look for individuals who embody MHS's values and focus on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

Essential Functions

Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
Thoughtfully directs patients on next steps and informs patient about delays and wait times.
Promptly schedules appointments
Proactively requests payments from patients on current and past medical services.
Receives and processes those payments following appropriate procedures.
Supports administrative function of the clinic.
Coordinates with other care teams and employees to provide a seamless experience for patients.
Completes training and pass-off requirements

Requirements

Six months of customer service experience
Demonstrated basic computer skills
Strong interpersonal and communication skills
One year of customer service experience, in a hospital or medical office preferred

About Auburn Medical Center

MultiCare Auburn Medical Center, serving South King County since 1921, is a 195-bed hospital with 58 behavioral health beds, a Family Birth Center, Level II NICU, Level III Trauma Center, MultiCare Regional Heart & Vascular Center, and advanced surgical services including robotic-assisted procedures. Clinicians at Auburn gain exposure to a diverse patient population and a broad spectrum of specialty care, all within a collaborative, high-performing team.

About the Auburn Community

Auburn is a vibrant suburb of 75,000, ideally located between Seattle, Tacoma and Mount Rainier. With 34 parks, over 23 miles of trails and abundant outdoor recreation from hiking and biking to camping and kayaking, Auburn is perfect for those who love an active lifestyle. The city also offers excellent schools, a growing dining scene and a welcoming community, making it a great place to live, work and play.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

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