Associate Director, Global Medical Information

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview

Anticipating customer questions and providing customer-centric answers at the first customer touchpoint is a key objective for the Global Medical Information organization and all Business Units. Global Medical Information (GMI) plays an integral role in driving medical launch strategy through creation of answers to unsolicited requests from customers (consumers, health care professionals, and payers) and through collection and analysis of customer insights.

The Associate Director, GMI is responsible for developing, influencing, and delivering a Global Medical Information strategy in partnership with Global Medical Affairs and other cross-functional partners to support product launches and subsequent line extensions & new indications. The GMI Associate Director will bring the perspective of the customer into the launch strategy by anticipating customer questions, sharing insights around customer experience and satisfaction with the BU and the function, and by implementing key critical initiatives for content generation and dissemination across reactive channels.

Responsibilities

Responsibilities include, but are not limited to

• Establish relationships within compound and cross-functional teams, across regions and geographies, development phases, and with alliance partners and vendors to resolve medical information strategy for launching molecules.
• Understand the voice of the customer based on deep expertise and network within Medical Affairs, then applying that understanding to create a Global Medical Information launch strategy
• Use customer insights to develop Global Medical Information content that improve customer understanding across channels (Digital; Contact Centers)
• Ensure unsolicited verbal and written Medical Information inquiries from HCPs and consumers are answered in a timely, accurate, and compliant manner.
• Lead the development of comprehensive medical information portfolio training for affiliate, regional, and call center partners that will improve the first customer touchpoint at product launch.
• Provide functional coaching and lead ground-breaking initiatives that impact Global Medical Information processes, procedures, and systems.
• Develop and maintain expertise in drug information practices across the industry, apply expertise and benchmarking to internal Medical Information discipline.
• Provide staffing support and expertise at the Medical Information booth at scientific congresses.

Basic Qualifications

• Bachelor’s Degree
• Minimum 5 years of medical affairs or medical writing experience
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Additional Skills/Preferences

• Master’s Degree with minimum 2 years of medical affairs or medical writing experience
• PhD/PharmD with post-doctoral experience, experience in Oncology, or medical affairs / medical writing experience
• Demonstrated mastery of written English and professional verbal skills in English.
• Experience leveraging generative AI for scientific writing
• Strong social skills and the ability to be flexible in varying environments and with multiple customer groups.
• Demonstrated ability to lead and influence without authority across all levels in the organization.
• Ability to assimilate and communicate large volumes of medical information.
• Adaptable to newly emerging technologies (including but not limited to, medical information resources, medical information content management systems, medical information delivery systems, field-based medical delivery systems, customer interaction analytics and customer management systems, etc.)
• Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint, and templates).
• Ability to engage in travel to a degree appropriate to support the business.
• Attention to detail and ability to translate content strategy into realistic implementation plans
• Highly motivated to learn new processes with a quality demeanor

Additional Information

• There is limited travel required, approximately 10-20%, and may include international travel.
• A writing exercise is required as part of the candidate evaluation process.
• Additional writing samples may be requested.
• An oral presentation may be included as part of the candidate evaluation process.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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