Key Facts

Remote From:

Fixed term

English

Hard Skills

Social Media Management Social Data Analytics Community Development Planning Facebook Customer Engagement LinkedIn Recruiter Instagram Content Mac OS Microsoft Operating Systems Apache Maven +7 more

Other Skills

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Non-Verbal Communication
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Multitasking
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Critical Thinking
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Proactivity
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Grammar
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Organizational Skills
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Willingness To Learn

Roles & Responsibilities

Native-level understanding of the language with deep knowledge of local pop culture, terminology, slang, and cultural references.
Previous social media moderation experience with the ability to mirror brand voice and tone across multiple brands.
Strong verbal and written communication skills, with excellent spelling and grammar, and the ability to multitask and think critically.
Familiarity with major platforms (Facebook, X/Twitter, Instagram, LinkedIn) and ability to analyze social media metrics; experience with Sprinklr, Khoros, or Sprout Social is a plus.

Requirements:

Interact with users in real-time, answering questions and engaging in discussions and troubleshooting while mirroring brand voice.
Develop and grow digital communities for assigned brands through proactive moderation and engagement initiatives.
Monitor and analyze social media metrics to inform moderation decisions and report insights to stakeholders.
Stay updated on platform changes and best practices, applying updates to moderation strategies in line with brand guidelines.

Social Factor

Marketing & Advertising

About Social Factor

Social Factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven, Cracker Barrel, LinkedIn, PetSmart, Toyota, and YouTube. Together with platform partners like Sprinklr, the Social Factor team helps clients optimize and achieve better business results.

Company type: SME

Industry: Marketing & Advertising

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Social Factor is always looking for great moderation talent in the United Kingdom. We'd love to hear from you if you have interest in working with us 10-15 hours/week Tuesday-Saturday UK hours, overnight or business hours.

If you are a based in the United Kingdom, Social Media Community Moderator, we are looking for part-time moderators 10-15 hours/week plus weekends. The Community Moderator role will work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available.

All qualified applicants will be asked to complete a Community Moderation assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of our community management approach and allows us to better understand your level of comprehension. Completion and passing the assessment is a requirement to work at Social Factor in this role but does not guarantee employment at any time.

Community Moderator Requirements:

Native-level understanding of language
Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
Able to understand client's brand voice & accurate engage with users
Previous social media moderation experience is required and Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
Exceptional organizational and multitasking abilities
Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
Excellent spelling and grammar skills (skills test will be given for final candidates)
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Knowledge of and experience with the major social media platforms: FB, X, Instagram, LinkedIn, etc.
Ability to analyze social media metrics
Experience with digital project management tools such as Asana, JIRA, Mavenlink, Basecamp, etc is a plus
Minimum of Windows 10 and macOS 12.X
Internet speed requirement of a minimum of 150 mbps
Authenticator requirement of Apple Touch ID or Windows Hello (camera ability)

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.

Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.