Director of Product and Technology Operations

Director of Product and Technology Operations

Job Type

Full-time

Description

Location: United States - Remote 

Reports to: Director, Product Management

About Us 

Procurement Partners builds easy-to-use software that lets healthcare organizations automate their purchasing, inventory management, invoicing, and payments processes. We help thousands of facilities and their staff reduce their expenses and time spent procuring items so they can direct more time and effort toward caring for their patients and residents. Procurement Partners now includes both OnCare & Hybrent product lines, and we are the fastest-growing procure-to-pay software company in healthcare.    

If you have a passion for technology, enjoy providing value to customers, and are looking for a company that will help you develop your career, we want to talk to you! 

About the Role

The Director of Product and Technology Operations (often referred to as ProdOps/TechOps Leader) bridges the gap between strategic vision and execution. This operational leader is responsible for optimization, cross-functional alignment, data governance, and the infrastructure that enables product managers, engineers, and designers to build high-impact software efficiently.

Rather than managing what features are built, this role focuses on how the organization builds them—scaling frameworks, streamlining toolchains, and removing organizational friction.

What You’ll Do

1. Process Optimization & Scalability

• Define, deploy, and scale standard operating procedures (SOPs) for the end-to-end product development lifecycle (PDLC) and AI development lifecycle (AIDLC)
• Implement Agile, Scrum, or Kanban frameworks that align engineering sprints with the product roadmap.
• Streamline cross-functional workflows between Product, Engineering, Design, QA, and commercial teams (Sales, Customer Success, Marketing).

2. Tooling, Infrastructure & Governance

• Own and optimize the product and technology tech stack (e.g., Jira, Confluence, Miro, Figma, Kiro, etc.).
• Establish strict governance for how tools are used to ensure accurate documentation, a single source of truth roadmap data, and clean engineering backlogs.
• Manage vendor relationships, software licenses, and budgetary allocations for internal development tools.

3. Data Analytics & Business Intelligence

• Establish and monitor key performance indicators (KPIs) and metrics for organizational health (e.g., sprint velocity, feature adoption, release quality, net promoter score, time-to-market).
• Build and maintain operational dashboards to give executives, product leaders, and engineering managers real-time visibility into pipeline health and resource allocation.
• Champion data-informed decision-making across the technical organization.

4. Cross-Functional Alignment & Communications

• Manage the operating cadence for the product and tech organizations, including quarterly business reviews (QBRs), launch readiness alignment, and strategic planning cycles.
• Enforce the creation of technical updates into clear, high-level roadmaps and release communications for non-technical stakeholders and executive leadership.
• Act as the primary operational liaison for external-facing teams to ensure seamless go-to-market (GTM) rollout of new features.

Procurement Partners Hiring Practice

We value diversity at Procurement Partners. The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team. 

 What You’ll Bring

• Professional Experience: 7+ years of experience in product operations, technology operations, technical program management (TPM), or software product management.
• Industry Focus: Proven track record in B2B SaaS, enterprise technology, or high-growth software development environments. Healthcare experience preferred.
• Scale Capability: Demonstrated success scaling a product/engineering organization (e.g., expanding from 30 to 200+ engineers or managing multi-regional global capability centers).