Senior Vice President of Operations

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com   In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies.  We are growing and opportunities abound!    What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.   There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.  

What you will have an opportunity to do:

Portfolio: Eastern Branded, with a focus on Florida and Caribbean Resorts
 

Position Overview

The Senior Vice President of Operations is a newly created leadership role responsible for the operational performance, strategic direction, and long‑term value creation of Pyramid Global Hospitality large‑scale resort portfolio in Florida and the Caribbean. This role is intentionally designed for a seasoned resort operator with deep, hands‑on experience leading complex, multi‑outlet, leisure‑driven resort environments.

This SVP will provide direct oversight of a select group of flagship resorts while partnering closely with ownership, General Managers, and above property teams to ensure operational excellence, financial performance, differentiated guest experiences, and disciplined execution across all operating disciplines. The role is focused exclusively on resort operations and is not intended for candidates whose background is primarily urban, select‑service, or non‑resort hospitality.

Ideal Candidate Profile

This role is purpose‑built for a true resort operator – someone who has spent the majority of their career leading complex leisure destinations. Candidates without meaningful resort experience, or whose background is primarily urban, select‑service, or non‑resort hospitality would not be considered for this role.

Key Responsibilities:

• Provide executive leadership and accountability for a portfolio of large, complex resorts, ensuring strong performance across financial results, guest satisfaction, brand execution, and associate engagement.
• Lead resort General Managers with a clear focus on operational rigor, service excellence, and commercial discipline unique to full‑scale resort environments.
• Serve as a trusted operational partner to ownership groups, asset managers, and key stakeholders for assigned resorts.

• Ensure consistent delivery of immersive, leisure‑driven guest experiences reflecting each resort’s unique identity, market, and destination.
• Ensure high standards of physical product condition, lifecycle planning, and capital execution across all resort assets.

• Drive disciplined expense management while protecting the elevated service levels required in resort and luxury leisure environments.

• Develop, coach, and mentor resort General Managers and senior leaders using a performance‑based and situational leadership approach.
• Build strong succession pipelines and leadership bench strength for resort operations, particularly in resort destinations with talent scarcity.
• Ensure the attraction, development, and retention of top resort talent aligned with company culture and service expectations.

• Serve as the senior enterprise voice for resort operations, contributing insight into future development, acquisitions, transitions, and Caribbean expansion strategy.
• Leverage data, market intelligence, and competitive insights to identify performance gaps, operational risks, and growth opportunities.

Required Qualifications:

• Required: Significant, hands‑on leadership experience in large, full‑service resort environments (urban hotel experience alone will not be considered).
• Preferred: Direct operational experience in the Caribbean or similar international resort destinations.
• Minimum 10–15 years of progressive hospitality operations leadership with demonstrated success leading complex, leisure‑driven resort assets.
• Proven track record of P&L ownership, capital stewardship, and operational execution at scale.
• Bachelor’s degree required.
• Strong executive presence with the ability to influence owners, boards, and senior stakeholders.
• Deep understanding of resort‑specific operating models, seasonality, group/leisure dynamics, and experiential programming.
• Exceptional communication, analytical, and decision‑making skills with the ability to translate strategy into sustained operational results.
• Willingness and ability to travel extensively across Florida and Caribbean resort destinations.

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.