Freight Investigations

• Track and locate freight across depot operations
• Investigate and resolve delivery issues (damages, missing items, incorrect addresses)
• Allocating pickups to Country Agents mainly (Road & Priority PUD) & Metro Melbourne occasionally
• Manage and update cases in Salesforce
• Work closely with drivers, depots, and customer service teams
• Ensure fast resolution within 24-hour KPI timeframes
• Identify root causes and suggest process improvements

• Experience in transport, logistics, or depot operations
• Strong problem-solving mindset
• Ability to work in a fast-paced, time-critical environment
• Excellent communication and stakeholder management skills
• High attention to detail and ownership of tasks
• Basic systems knowledge (Salesforce, Excel, or similar)

• Work with a leading national logistics provider
• Be part of a high-performing operations team
• Develop your skills in logistics, investigations, and process improvement
• Career growth opportunities across the business
• Supportive team environment with a strong safety-first culture

• You’re not just doing admin — you’re solving real operational challenges
• You’ll work across multiple depots and teams
• Your work directly impacts customer satisfaction and delivery outcomes

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.