Lead a Team. Drive Performance. Deliver Excellence.

At Liberty Dental Plan, our claims operations play a critical role in ensuring members receive timely, accurate, and high-quality service. We’re looking for a Claims Supervisor who brings strong leadership, operational discipline, and a passion for developing people to help drive performance and consistency across our claims function.

This is a highly visible role where you’ll oversee daily operations, manage team performance, and partner with leadership to ensure service level agreements are met while fostering a collaborative and engaged team environment.

What You’ll Do

As a Claims Supervisor, you’ll lead both day-to-day execution and team development, including:

• Supervise and support claims staff to ensure accuracy, productivity, and adherence to processing guidelines
• Monitor inventory, turnaround times, and workflow distribution to meet deadlines and service level agreements (SLAs)
• Create and deliver daily and weekly performance and operational reports to leadership
• Partner with leadership on recruiting, hiring, and onboarding new team members
• Train, coach, and mentor staff, providing ongoing feedback and development support
• Evaluate employee performance and address concerns through coaching, performance improvement plans, or disciplinary action
• Foster a team-oriented environment that promotes collaboration, accountability, and strong morale
• Monitor call volumes and partner with analysts to align staffing with performance expectations
• Review live and recorded calls to ensure quality standards are met and address performance gaps in real time
• Act as an escalation point for complex issues, partnering cross-functionally to drive resolution
• Support first-call resolution by remaining accessible to frontline staff
• Identify opportunities for process improvement and support operational enhancements
• Travel occasionally as needed

What You Bring

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of claims processing experience, including Medicaid, PPO, and HMO environments
• Prior supervisory or team lead experience
• Strong knowledge of claims adjudication and processing standards
• Proven ability to lead teams, manage performance, and balance multiple priorities
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience working with claims systems and related technologies
• Strong communication, coaching, and interpersonal skills
• Analytical mindset with a focus on quality, accuracy, and continuous improvement

Why Liberty Dental Plan?

• Mission-driven organization focused on improving access to care
• Opportunity to lead and shape claims team performance and operations
• Strong partnership with leadership and cross-functional teams
• A culture grounded in accountability, collaboration, and continuous improvement
• Opportunities for professional growth and development