At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.
Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
We are hiring a Physical Health Specialist, based in Portugal, motivated by helping people build healthier, more consistent daily habits. This role sits at the heart of the Pulse Global member experience — you will be the human in a three-way conversation alongside our AI lifestyle support assistant, Phoenix, and the members you support.
Pulse Global is a daily lifestyle support service for adults, built around four pillars: movement and activity (including resistance training), nutrition, sleep, and stress management. This is not a clinical or diagnostic role. You will work as a Physical Health Specialist — providing accountability, encouragement, and lifestyle guidance to help members build routines they can stick to, entirely through an app-based chat experience.
This is a fully remote role based in Portugal, supporting primarily English-speaking members, with occasional support to Portuguese-speaking members.
AI Proficiency at Sword Health
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you’ll be doing
Provide support to adults seeking lifestyle support in Pulse Global's three-way conversation alongside members and Phoenix, our AI lifestyle assistant, delivered primarily through in-app chat
Provide 1-to-1 support to members through message-based chat and phone/video calls across the four lifestyle pillars: movement and activity (including resistance training), nutrition, sleep, and stress management
Provide accountability, encouragement, and personalised lifestyle guidance to help members build habits they can sustain
Guide members through movement nudges, resistance training routines, breathwork, and wind-down content
Share qualitative member feedback with the product and clinical teams to help improve the experience
Oversee care plans tailored to members to ensure engagement in their programs
What you need to have
Bachelor's degree ("Licenciatura") in Physical Therapy (240 ECTS / 4-year programme)
Active registration and cédula profissional with "Ordem dos Fisioterapeutas" (OF)
Minimum 3 years of clinical experience in musculoskeletal disorders
Fluent in English (written and spoken) — non-negotiable; majority of member interactions are in English
Proficiency in Portuguese, for occasional support of Portuguese-speaking members
Strong written communication skills — warmth, clarity, and motivation through a digital chat interface
Demonstrable experience in behavioural coaching, including lifestyle habit formulation, motivational interviewing, and long-term wellness support
Comfortable working within a defined wellness scope and redirecting clinical questions appropriately
A plus if you have:
Experience in lifestyle or wellness coaching (e.g. weight management, behaviour change)
Familiarity with digital health or AI-assisted tools
*This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
