Chief Technology Officer

Chief Technology Officer (CTO) 

Perks of Joining Legacybox:

• Healthcare coverage (medical, dental, and vision)
• Health Savings Account (HSA) eligibility
• Short-term disability coverage available after the waiting period
• Free 24/7 access to TextCare medical support
• Retirement plan with employer match
• Paid parental leave
• Generous paid time off (PTO)
• Opportunity to help build and scale one of the largest media digitization systems in the world
• Collaborative, mission-driven culture focused on preserving family memories

Legacybox is looking for a hands-on Chief Technology Officer (CTO) & Head of Video Systems Engineering to lead the software systems, operational technology, media workflows, and AI-driven processing pipelines behind our national digitizing operation.

This is not a traditional SaaS CTO role. This position sits at the intersection of software engineering, physical operations, workflow systems, media processing, AI enhancement, and production-scale automation. You will help architect and evolve the technology that powers how millions of analog memories safely move through our digitization pipeline each year.

Location: Chattanooga, TN (Hybrid / Onsite)

Responsibilities of the Chief Technology Officer:

• Lead and evolve the Digifactory Operating System that powers Legacybox production workflows
• Design and improve factory automation systems, workflow routing, production tracking, and quality control systems
• Architect and optimize end-to-end video processing pipelines from capture through delivery
• Build scalable media workflows utilizing FFmpeg and related media processing tools
• Lead R&D initiatives related to AI-driven media enhancement, denoising, artifact reduction, normalization, upscaling, and restoration
• Improve software reliability, throughput, operational visibility, and production efficiency
• Oversee integrations involving Shopify, cloud delivery systems, metadata handling, and customer order workflows
• Partner closely with production leadership and frontline teams to improve physical and digital workflows
• Analyze production bottlenecks and identify opportunities for automation and operational improvement
• Lead technical strategy while remaining deeply involved in hands-on system development and implementation
• Support technical teams across software, operations, and media engineering initiatives

What a Typical Day Looks Like:

• Reviewing production workflows and identifying operational bottlenecks
• Working directly with engineering and production teams to improve systems and throughput
• Designing or refining media processing pipelines and automation tools
• Evaluating video quality, encoding performance, and AI enhancement outputs
• Troubleshooting operational software or workflow issues within the Digifactory
• Collaborating with cloud, operations, and product teams to improve customer experience
• Prototyping and testing new systems or media processing workflows
• Balancing production quality, scalability, reliability, and unit economics

You’ll Likely Do Well in This Role If You’ve Previously:

• Built or led operational software systems tied to physical workflows or manufacturing environments
• Designed media processing pipelines or large-scale video systems
• Worked with FFmpeg, encoding pipelines, or GPU-accelerated media workloads
• Led engineering efforts tied to logistics, workflow automation, or production systems
• Managed cross-functional technical teams while remaining highly hands-on technically
• Worked at the intersection of software systems and operational execution

You’ll Enjoy This Role If You Like:

• Building systems that directly impact real-world operations
• Solving complex workflow and scalability challenges
• Combining software engineering with operational problem-solving
• Working closely with production teams and understanding how work happens on the floor
• Optimizing media quality, automation, and throughput at scale
• Leading innovation in video processing and AI-enhanced restoration technologies

Who You Are:

• A highly technical systems thinker with a builder mindset
• Comfortable moving between software architecture, operational workflows, and production environments
• Strong communicator who can collaborate across engineering, operations, and leadership teams
• Deeply analytical with strong troubleshooting and process improvement skills
• Adaptable, hands-on, and capable of balancing strategic leadership with tactical execution
• Passionate about building scalable systems that improve quality and operational efficiency

Technical Experience Preferred:

• Strong experience with video codecs including H.264, H.265/HEVC, ProRes, and related formats
• Advanced knowledge of FFmpeg or similar media processing tooling
• Experience with GPU-accelerated processing for video or image workloads
• Familiarity with computer vision, AI-enhanced video processing, or media restoration workflows
• Experience with Shopify integrations, workflow systems, or operational software platforms
• Strong understanding of cloud systems, file handling, automation, and production-scale architecture

What Success Looks Like:

• Faster, more automated digitization workflows
• Improved video quality and consistency across millions of assets
• Increased software reliability and operational throughput
• Reduced manual overhead and stronger production economics
• Seamless integration between Digifactory operations, Shopify, and cloud delivery systems
• Scalable infrastructure ready to support future growth and innovation

Who is Legacybox:

Legacybox has helped over 1 million families digitally preserve their home movies, photos, and film. We were founded on the conviction to restore and revalue what has been overlooked. We preserve outdated memories on tapes, film, photos, and audio into digital keepsakes that are usable and safe for future generations.

We are driven to find simple, technology and design-led ways to reconnect people with the things that matter most. Behind that mission is one of the largest media digitization systems in the world, powered by custom-built operational software, advanced media pipelines, and production-scale engineering systems.

Legacybox is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.