Bilingual Medical Claims Administrator — Remote
Work in a fully remote insurance environment supporting disability operations across Canada. This administrative role focuses on reviewing confidential communications, ensuring privacy compliance, and maintaining high-quality standards in a fast-paced setting. Ideal for detail-oriented professionals who enjoy analytical tasks, structured processes, and collaborative support work.
What is in it for you:
• Hourly salary of $17.
• 12-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 10:30-6:30 pm EST.
• Enjoy the flexibility of remote work.
Responsibilities:
• Review and assess external communications to ensure compliance with privacy protocols and client-specific communication guidelines.
• Identify and reconcile inconsistent or inaccurate information while providing feedback to case managers and leaders regarding privacy, confidentiality, and communication standards.
• Analyze communications to document trends and support continuous improvement initiatives.
• Manage group email inboxes efficiently while respecting turnaround times and quality expectations.
• Support additional administrative and case management-related tasks, including email communications, tool referrals, and invoice processing.
• Collaborate with internal and external stakeholders, including case managers, operations specialists, associate managers, plan sponsors, and plan members.
What you will need to succeed:
• Post-secondary education at the college or university level is required.
• Bilingual in English and French to support stakeholders and review communications across Canada.
• 0 to 2 years of professional experience in an administrative or related environment.
• Proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, OneNote, OneDrive, PowerPoint, and Adobe tools.
• Ability to investigate issues, apply critical judgment, solve problems, and follow through to resolution.
• Excellent attention to detail and accuracy.
• Strong organizational, prioritization, and planning skills.
• Excellent written and verbal communication abilities.
• Ability to work effectively in a fast-paced environment with high workloads and competing deadlines.
• Adaptable, proactive, analytical, and able to take initiative.
• Ability to collaborate professionally with internal partners while also working independently and within a team.
• Knowledge of disability management or group benefits is considered an asset.
• Experience in a health-related field or administrative office environment is considered an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
