Director, Clinical Operations

Director, Clinical Operations

Remote

Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com.

POSITION SUMMARY:

The Director Clinical Operations is responsible for Clinical Operations activities in assigned ASCs within a geographic region. This role serves as a key member of the Quality team and assumes leadership for planning and executing Quality plans in each center in order to promote patient safety, compliance with applicable CMS and State regulations and accreditation standards, and exceptional customer service.

Work Schedule: Remote; Must Reside in Central Time Zone (CST) or Eastern Time Zone (EST)

ESSENTIAL RESPONSIBILITIES:

Quality Leadership:

• Acts as consultant/clinical quality subject matter
• Executes AMSURG clinical strategy/best practices at the site level for assigned
• Implements and monitors all Clinical Quality plans within center
• Manages review and approval of corporate and clinical policies and procedures at the center level.
• Responds to physician partners and all provider concerns or issues related to clinical quality services or patient care as needed.
• Understands the partners and the markets in sufficient depth to bring value by participating in the centers’ business planning processes as it relates to Clinical Operations.
• Communicates often with center leadership, physicians, and operations, exchanging ideas and planning for the future.
• Performs clinical quality due diligence for business development as
• Works collaboratively with all corporate teammates as the clinical resource in support of opening De Novo centers, acquisitions, mergers and divestitures.
• Works collaboratively with Operations teammate as the clinical resource in support of ASC business ventures and introduction of new service lines.
• Conducts analysis of clinical staffing, supply, and drug costs making cost saving recommendations when indicated.
• Partners with assigned Operations teammate regarding clinical, quality and safety/risk management activities to include corporate initiatives, trends, issues, regulatory and accreditation findings, and related plans of correction.
• Provides support to Center Administrators in the development of all Center Action
• Works collaboratively with Center Administrators and Operations to drive patient experience initiatives at the center level.
• Provides timely and comprehensive updates to Clinical Quality Sr. Leadership regarding status of assigned Centers, updates on action items, and performance improvement
• Drive special projects as requested in partnership with other Clinical Operations team members.

Education:

• Conducts clinical quality onboarding for new Center Administrators within center
• Supports ongoing educational needs of Center Administrator and clinical staff as
• Actively participates in company-wide educational efforts, including Center Administrator Conference, new Center Administrator orientation, and webinars.
• Contributes to educational content updates for Center Administrator orientation and onboarding.

Accreditation/Regulatory:

• Maintains current knowledge of CMS’ Conditions for Coverage. federal and state regulations as well as ambulatory accreditation standards (AAAHC and Joint Commission).
• Supports Plan of Correction (POC) process following regulatory and accreditation surveys.
• Works collaboratively with Center Administrator in completion of clinical quality corrective action plans following center assessments, accreditation, and regulatory surveys.
• Educates partners regarding regulatory and accreditation standards to support continual survey readiness.
• Performs targeted onsite assessments as
• Supports all onsite accreditation surveys Provides onsite survey support as needed.

Safety:

• Monitors clinical quality data collection (CMS Quality Measures, specialty specific quality indicators) for portfolio of centers.
• Monitors all safety event reports for assigned centers to include ensuring data quality and follow up documentation from the center.
• Co-manage event root cause analysis with corporate clinical risk director and ensures action plans are implemented.
• Maintains current knowledge of applicable state safety event reporting requirements.

Other:

• Maintains professional knowledge base, licensure, and certifications as
• Regular and reliable attendance
• Travel required 20-40%.

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Demonstrated ability to bring exceptional business acumen as well as creativity to the operations and management of healthcare facilities.
• Demonstrated ability to function as a strong member of a highly motivated and integrated management team.
• Demonstrated ability to build and maintain a successful operating infrastructure in a service-oriented setting that sustains a company through growth.
• Demonstrated ability to build and maintain a positive and energetic culture within the organization.

Education/Experience:

• Bachelor’s degree from an accredited college or university
• RN or APRN with 5+ years of progressive experience in perioperative management
• Previous ASC/outpatient surgery management experience strongly preferred.

Reasoning Ability:
Demonstrates an ability to consider alternatives and implement appropriate strategies. Ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors. Ability to understand and interpret basic financial data. Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.

Other Qualifications:
Exceptional computer skills. Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner. Must be able to work well with others. Strong verbal and written communication skills required. Must be detail oriented and organized. High integrity, including maintenance of confidential information. Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency. Based on business need, the ability to work a flexible schedule including some evenings (and weekends on rare occasions).

Employment at AMSURG: Living Our Values Every Day
At AMSURG, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care.
These guiding principles are the foundation of our culture and a guide to how we collaborate, innovate, and make a difference every day.

• Care Deeply for those around us.
• Cultivate Integrity to build trust.
• Champion Excellence for continuous improvement
• Celebrate Teamwork every step to the way.

Benefits:

To ensure we retain and invest in great people, AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

EOE Statement:

AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: careers@amsurg.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

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