Key Facts

Remote From:

Africa

Category: Customer Support

Full time

Mid-level (2-5 years)

English

Hard Skills

Context Sensitive Help Issue Management Hardware Support Customer Requirements Analysis Scenario Testing Solution Architecture Help Desk Support Customer Experience Improvement Customer Relationship Building

Other Skills

•
Customer Service
•
Problem Solving
•
Communication
•
Collaboration

Roles & Responsibilities

1-3 years of experience in customer support or related field
Excellent communication skills and ability to earn clients' trust
Familiarity with help desk software
Ability to troubleshoot technical problems and guide product users through features

Requirements:

Resolve customer queries, recommending solutions and guiding product users through features
Respond to customer queries in a timely and accurate way, via phone or email
Identify customer needs and help customers use specific features
Analyze and report product malfunctions, for example by testing different scenarios or impersonating users

TransUnion

Information Technology & Services

About TransUnion

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good®—it’s our purpose, and what drives us every day.

Company type: XLarge

Industry: Information Technology & Services

Founded: 2018

Company size: 10001

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Job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

Customer Support Representative to assist our customers with technical problems when using our products and services. Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. 1-3 Years experience required.

Impact You'll Make:

Respond to customer queries in a timely and accurate way, via phone or email
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep II, Customer Support Operations

Ready to apply?

APPLY

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