Student Support Services Officer (004 - 903)

​​Looking for Philippines-based candidates

Job Role: Student Support Services Officer

Compensation range: $1,500 AUD - $2,000 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: A growing Australian training and workforce development organisation focused on helping individuals gain practical, job-ready skills and build meaningful career pathways. They are committed to delivering industry-relevant training and personalised support to help learners succeed in today’s competitive job market.

Role Overview: We are seeking a highly organised Student Support Services Officer to provide administrative and operational support in a fast-paced education environment. This role is primarily focused on coordinating student-related processes, including attendance monitoring, practical placement arrangements, and ongoing student support through written communication. The ideal candidate is proactive, detail-oriented, and capable of using sound judgment to troubleshoot issues and escalate concerns when needed.

Key Responsibilities: 

• Monitor and verify student attendance records daily within the learning management system (LMS)
• Review attendance submissions from trainers and ensure records are accurate, complete, and up to date
• Coordinate practical placement arrangements by liaising with external facilities and stakeholders
• Send placement requests, manage placement-related communications, and track confirmations through email and placement platforms such as PlaceRight
• Maintain and organise placement agreements, student records, and supporting documentation
• Provide timely support to students primarily via email, text, and digital communication platforms
• Respond to student enquiries regarding attendance, placements, and general administrative concerns
• Identify issues, resolve routine concerns independently, and escalate more complex matters appropriately
• Ensure accurate data entry, record-keeping, and compliance with internal administrative processes

Requirements

• Previous experience in administrative support, student services, education coordination, or a similar role
• Strong written English communication skills, with confidence handling high-volume email correspondence
• Excellent organisational skills and strong attention to detail
• Experience managing administrative workflows, documentation, and data entry
• Comfortable working with learning management systems, CRMs, or similar digital platforms
• Strong problem-solving skills with the ability to exercise sound judgment independently
• Ability to manage multiple priorities and work efficiently in a structured environment
• Comfortable making occasional phone calls when required
• Experience coordinating placements, scheduling, or stakeholder communication is highly preferred

• Familiarity with placement coordination tools such as PlaceRight or similar scheduling/placement platforms is highly preferred

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)