Account Manager

About The Role.

As an Account Manager, you are the primary point of contact for assigned customer accounts after their launch and transition to Murj. Your role is to build and maintain strong relationships, ensuring customer satisfaction, driving account renewals, and expanding revenue through upselling and cross-selling Murj products and services. In collaboration with sales, Account Managers will also facilitate quotes for clinical services for new and existing customers, manage contract renewals, and support overall account growth. Success in this role requires a deep understanding of cardiac device clinic operations, proactive account management, and the ability to align customer needs with Murj’s platform capabilities. In this role, you should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned.

What You’ll Do.

Account Management & Customer Success

• Build and maintain strong relationships with key stakeholders.
• Develop key account champions: administrative, physician, device clinic.
• Identify and adapt to changes in customer leadership or organizational structure.
• Leverage data and analytics to track customer goals and recommend strategies for success.
• Maintain regular communication through check-ins, updates, product launches, and strategic reviews.
• Establish and manage relationships with key operators, ensuring a consistent review of their performance on the Murj platform.
• Prepare and present business reviews to key decision-makers.
• Work closely with the Customer Success team post-launch and when clinics need to re-launch.

Renewals & Revenue Growth

• Follow the Murj renewal process to minimize churn and drive retention.
• Negotiate contract renewals in partnership with Murj legal, ensuring price increases are secured.
• Identify upsell and cross-sell opportunities based on customer needs and engagement.
• Collaborate with all stakeholders to drive product adoption and expand revenue within existing accounts.

Quoting & Service Sales

• Working with the Clinical Leadership team, identify opportunities to quote clinical services for new and existing customers.
• Ensure service details are explained to customers, including onboarding processes, to customers.
• Maintain a deep understanding of Murj’s platform and device clinic operations to effectively position solutions.

Customer Data & CRM Management

• Document customer interactions and platform changes accurately in Salesforce.
• Track and report on key account activities to support data-driven decision-making.

What Makes You a Great Fit.

• Strong communicator with a customer focus.
• Must be able to develop and present business reviews to a diverse audience, while looking for opportunities to upsell products/services.
• Must collaborate with internal teams for customer success.

What You Bring.

• Strong relationship-building and communication skills.
• Clinical background in cardiac device clinic.
• Familiarity with remote cardiac monitoring workflows or device data management.
• Demonstrated success managing complex, multi-stakeholder accounts.
• Strong presentation skills and experience delivering executive-level business reviews.
• Proficiency with Salesforce reporting, dashboards, or analytics tools.
• Ability to analyze customer data and recommend strategic actions.
• Experience in sales, contract negotiation, and renewal management.
• Deep understanding of Murj platform capabilities and device clinic operations.
• Strong organizational skills and attention to detail.
• Proficiency in Salesforce or similar CRM platforms.
• Adaptability in a dynamic, evolving role within a cross-functional team.
• Bachelor’s degree required or equivalent experience.

Nice To Haves.

• Master’s degree preferred or equivalent experience.
• Licensure as a Physician Assistant or Nurse Practitioner with experience in Device Clinic.

What Success Looks Like (First 90 Days).

• Develop a working knowledge of Murj’s platform, including key features, value propositions, and integrations relevant to cardiac device clinics.
• Review all assigned customer accounts, their history, contract details, and current platform usage metrics in Salesforce.
• Build strong working relationships with Sales, Customer Success, Clinical Services, and Legal teams.
• Conduct introductory calls with key contacts at top accounts to establish rapport and communication cadence.
• Begin tracking customer goals and any early indicators of risk or opportunity.
• Begin reviewing customer performance on the Murj platform and identify areas for improvement or training needs.
• Identify and document upsell and cross-sell opportunities based on usage trends or clinical needs.
• You can articulate the health of each assigned account — renewal dates, risk levels, engagement metrics — and provide leadership with a clear summary.

By Day 90, a successful Account Manager at Murj will have:

• Built trust with internal teams and key customer stakeholders.
• Established clear visibility into their book of business.
• Begun driving renewal and growth conversations.
• Contributed to data-driven account planning and proactive retention efforts.
• Demonstrated initiative and ownership of customer outcomes without waiting for direction.

Travel expectations: 11-20%: Limited travel; occasional meetings or events