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Analista de Suporte Técnico Jr

Sioux digital 1:1

Roles & Responsibilities

  • Experience handling technical support tickets via a web-based ticketing system
  • Ability to participate in client meetings to understand requirements and propose solutions
  • Experience performing system testing and platform configuration
  • English proficiency for communication with platform vendors

Requirements:

  • Handle support tickets via the web-based ticketing platform
  • Attend client meetings to understand requirements and propose solutions
  • Perform system testing and platform configuration tasks
  • Create on-demand reports and coordinate English-language communications with platform vendors

Job description

Estamos buscando um Suporte Técnico para atuar em um grande cliente do ramo Financeiro! 

Responsabilidades e atribuições

  • Atendimento de chamados via tickets/plataforma de atendimento web;
  • Participação em reuniões com clientes para entendimento de demandas/problemas e proposta de soluções;
  • Realização de testes de sistemas;
  • Realização de atividades de configuração da plataforma;
  • Criação de relatórios nas plataformas sob demanda;
  • Abertura de chamados com fornecedores da plataforma em Inglês;
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