Salesforce Administrator

**CANDIDATES MUST RESIDE IN THE ATLANTA, GA METROPOLITAN AREA DUE TO OCCASIONAL IN-PERSON MEETINGS AND TRAVEL REQUIREMENTS**      Work at Home Opportunity

Salesforce Administrator - Full-time 

BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions in the areas of Virtual Assistants, Marketing Assistants, and Accounting Specialists. We are a fast-paced team of high performers that work extremely hard, but also know how to have a great time. Culture is a top priority and our values are lived out daily.

Who is BELAY? Click here and enjoy!

Below are the position requirements.

Job purpose  

The Salesforce Administrator manages and supports the Salesforce platform to ensure data integrity, security, and usability across the organization. This role handles user administration, customizations, reporting, and troubleshooting while providing support to end-users. Collaborating with stakeholders, the administrator develops scalable solutions aligned with business needs and maintains system documentation to optimize CRM performance and adoption.

Duties and responsibilities

As a BELAY Corporate Team member, you will professionally represent the company in all virtual and in-person interactions. You are expected to exemplify our mission, vision and core values daily, fostering a collaborative and positive team environment.

Salesforce (SFDC) Administrator

• Serve as a system administrator for the Salesforce environment.
• Administer and support the Salesforce platform (user setups, profiles and roles, customized objects, fields, record types, page layouts, validations​, and process automation​). 
• Create and manage users, profiles, roles, permission sets, and sharing rules in Salesforce in alignment with the data security model.
• Develop and maintain custom reports and dashboards.
• Administer and support Salesforce Digital Experience Sites (e.g. BELAY Contractor Community).
• Provide primary support and training to CRM end-users.
  • Assist in training of new users, and grow the Salesforce skill set across the organization.
  • Create and maintain user documentation/training guides.
• Troubleshoot and resolve CRM system or user-generated errors.

• Manage the Salesforce ticketing system and all user-submitted tickets, addressing issues as they arise.

• Complete regular internal system audits to​ uncover data integrity issues and/or opportunities for process improvement.
• Manage Salesforce data feeds and other integrations.
• Manage mass data imports/updates​.
• ​Collaborate with stakeholders to understand business requirements and develop solutions that address these requirements, ensuring solutions align with our existing data model and are not only scalable, but also safeguard the structural integrity of our org's architecture.

Qualifications

BELAY is looking for a motivated and trustworthy self-starter with strong communication and technological skills who thrives both independently and on a team. Our ideal corporate team member is flexible, creative, well-organized and ready to roll up their sleeves to get the job done!

• BA/BS or equivalent experience.
• 6+ months as Salesforce Administrator, with Certification.
• Strong knowledge of user setup, security, profiles, roles, and permission management.
• Salesforce Communities/Digital Experience Sites experience a plus.
• Ability to troubleshoot and resolve system/user issues.
• Experience managing support tickets and data integrity audits.
• Strong collaboration and communication skills.
• Flexible, professional, detail-oriented, proactive, confident decision-maker/problem-solver.
• Able to work autonomously and effectively remotely.

Working conditions

BELAY Corporate offers full-time remote work, requiring a dedicated, distraction-free home office for standard Monday-Friday business hours, with occasional travel for some roles. As a full-time, exempt W-2 employee, you'll join a vibrant, award-winning company culture where you're a valued, engaged team player in a thriving organization.

Physical requirements

This position primarily requires prolonged sitting, frequent computer use, and participation in virtual meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Salary range