Key Facts

Remote From:

Anywhere

Category: Logistics Associate

Full time

Mid-level (2-5 years)

English

Hard Skills

Order Management SAP CO Sales Management Shipment Coordination Cross-Functional Collaboration Price Negotiation Vendor Management Package Delivery Warehouse Management Shipment Coordination +9 more

Other Skills

•
Microsoft Excel
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Microsoft Word
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Order Entry
•
Microsoft Outlook
•
Decision Making
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Communication
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Multitasking
•
Time Management
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Proactivity
•
Prioritization
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Social Skills
•
Problem Solving

Roles & Responsibilities

2-4 years of experience in a related field; CPG experience preferred.
Exceptional communication and interpersonal skills; ability to build long-term customer relationships.
Strong organizational skills with the ability to manage multiple changing priorities and deadlines.
Proficiency in Microsoft Office (Excel, Word, Outlook) and working knowledge of SAP/EDI (preferred).

Requirements:

Primary point of contact for customer inquiries, providing superior customer experience.
Enter, manage, and track customer orders using SAP and vendor sites.
Identify and resolve order issues (pricing, underweight orders, incorrect items).
Liaise between customers, brokers, sales, facilities, and production to ensure timely shipping and delivery, and communicate delays or shortages to customers.

Job description

We are on a mission to grow Second Nature Brands 2x from $500MM to +$1B in the next 4 years through a combination of organic growth (increased distribution, e-commerce, and innovation) and M&A. We have an opening for a Customer Logistics Specialist, reporting to the Director of Customer Service.

In this remote role, the Customer Logistics Specialist will be responsible for combining their logistical expertise to ensure efficient delivery with their ability to manage customer concerns. This role is crucial in ensuring goods arrive at their destinations safely, timely, and cost effectively.

Essential Responsibilities:

Primary point of contact for customer inquiries-providing superior customer experience
Entering, managing, tracking customer orders using SAP and vendor sites
- Includes identifying and resolving order issues preventing processing, such as pricing issues, underweight orders, incorrect items ordered etc.
- Decision making with the warehouse team regarding delayed or short-dated products for orders
- Communicating delays and shortages to customers
Liaison between customers/brokers/sales team and facilities, production and other departments to ensure timely shipping and delivery of orders, as well as problem resolution.
Proactively identifying and addressing customer needs and challenges with a great attitude and the appropriate level of concern.
Provide customer-specific reporting and regular updates, as some customers require.

Qualifications and Education requirements:

2-4 years experience in a related field; CPG experience preferred.
Eastern Timezone preferred
Ability to work under limited supervision, with considerable latitude for the use of initiative and independent judgment
Exceptional communication and interpersonal skills
A passion for customer satisfaction and building long-term customer relationships
Exceptional organizational skills, with the capability to manage multiple (often changing) priorities and deadlines effectively
Ability to handle a large workload efficiently and effectively, including heavy e-mail traffic at times
A strong working knowledge in Microsoft Office (Excel, Word, Outlook in particular)
Preferred skills include knowledge of traditional and non-traditional retail customers, including export, understanding multiple currencies, or SAP & EDI familiarity.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.

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