About Fuze Health
At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Job Description
 

Key Responsibilities 

Dispatch Execution & Route Monitoring

• Support real-time dispatch activities, including updating routing (as required), processing cancellations, and assisting with packages as directed

• Track route returns and ensure proper completion and closure of delivery routes

• Provide coverage for dispatch support lines, including coordination of returns to secure or closed pharmacy locations

Courier & Carrier Support

• Serve as a point of contact for couriers during active routes, providing guidance and support based on standard procedures

• Assist with carrier coordination, including communication and execution of pickups across partner networks (e.g., FuzeRx: Truepill, Alto, LGC)

• Maintain and monitor communication channels (slack) tied to delivery partners to ensure timely updates and issue visibility

• Escalate carrier-related issues or gaps in execution to appropriate stakeholders

Delivery Issue Resolution

• Support troubleshooting of delivery and navigation issues using established workflows

• Follow up on failed deliveries, including documenting outcomes and coordinating next steps for package return or redelivery

• Assist in identifying common delivery issues and flag trends or recurring problems to leadership

• Ensure proper handling and tracking of undelivered packages to maintain chain of custody 

Patient & Cross-Functional Coordination

• Contact patients to resolve delivery issues such as address discrepancies or missed deliveries using defined scripts and processes

• Coordinate delivery rescheduling based on standard operating procedures

• Partner with Fulfillment, Care, and other teams to support resolution of delivery-related issues

Performance Tracking & Operational Support

• Document delivery issues, escalations, and outcomes accurately in internal systems

• Provide shift handoff notes and summaries to ensure continuity across dispatch coverage

• Support ongoing process improvements by sharing feedback on operational challenges

Required Experience & Qualifications 

Minimum Qualifications:

• 1–2+ years of experience in operations, logistics, dispatch, or a related environment

• Ability to work in a fast-paced, high-volume environment with strong attention to detail

• Strong communication skills and ability to follow defined processes and workflows

• Experience handling multiple tasks simultaneously and prioritizing effectively

• Comfort working with multiple systems and communication tools

• Ability to work evenings and weekends

Preferred Qualifications: 

• Experience in delivery operations, last-mile logistics, or dispatch support

• Experience using routing or dispatch platforms

• Experience in pharmacy, healthcare, or other time-sensitive delivery environments

Additional Information
 

Additional Physical Job Requirements

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, periodically move away from the computer terminal for in-person meetings, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move objects up to 50 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

• Compensation Range:$23/hour

• Commission Eligible: No

• Travel: No

• Location Requirement: Alto is limited to individuals residing in the following states: Arizona, Arkansas, California, Colorado, Florida, Kansas, Maryland, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Washington (WA), and Wisconsin.

• Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S.

• Benefits: Part-time employees are provided accrued paid vacation and sick time and 11 paid holidays (7 for Pharmacy and Care team members), and are offered a 401(k) retirement savings plan, a flexible spending account (FSA), and employer-paid short-term and long-term disability insurance. Employees may be eligible for additional insurance plans if minimum hours worked requirements are met.

San Francisco: Boon Plan Eligible Benefits

More Benefits Information Here: https://west.acrisure.com/alto-pharmacy/benefits/ 

Application deadline: Ongoing until filled

#LI-Remote

Equal Opportunity Employer

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at talent@fuzehealth.com. 

Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

Use of Automated Decision Tools

Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at talent@fuzehealth.com. 

Privacy Notice

To learn about Fuze Health’s privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants.