Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Liability Law Property Laws Claims And Litigation Management Process Control Customer Complaint Resolution Insurance Regulatory Law Employee Onboarding Stakeholder Communications Claims And Litigation Management Policy Analysis +5 more

Other Skills

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Knowledge Transfer
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Decision Making
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Professional Communication
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Accountability
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Communication
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Relationship Building
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Social Skills
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Time Management
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Teamwork
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Customer Service
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Prioritization
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Logical Reasoning

Roles & Responsibilities

Any Graduation
3–5 years of experience in handling or advocating for insurance claims (Property, Motor, and Liability)
Proven track record of successful claim resolutions and customer satisfaction
Strong knowledge of insurance regulations, policies, and procedures

Requirements:

Handle and advocate for Property, Motor, and Liability insurance claims from initiation to final resolution.
Manage end-to-end claims investigation, documentation, and settlement coordination in compliance with company policies and regulatory guidelines.
Provide expert guidance to clients and internal teams on insurance coverage, claim procedures, and policy interpretation.
Support transition and onboarding of services, including knowledge transfer, process setup, and stabilization of new accounts or workflows.

Black and White Business Solutions Private Ltd

Human Resources, Staffing & Recruiting

About Black and White Business Solutions Private Ltd

Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find individuals who are driven to succeed, and match them with companies that know how to reward success.Considered one of the top recruitment firms in Bangalore. We are the pioneer of organized recruitment services in India. Over the years we have played the role as preferred recruitment partners to multinationals and leading Indian businesses which enabled us to emerge as the leading recruitment brand nationally. We follow 360 degree holistic view of a candidate’s qualification, experience and most important personality traits. We boast on the fact that we and have helped careers of over thousands of professionals through our work. Devoted to both clients and candidates, we power the world of work.

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 51 - 200

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Job description

Benefits

Job Title :	Senior Analyst - Services Support Management
Qualification :	Any Grads
Relevant Experience :	3 – 5 years of exp in insurance claims (Motor insurance, liabilities, and property insurance)
Must Have Skills :	Candidates should have a minimum of 3 to 5 years of experience in handling or advocating for insurance claims in any of the following lines of business: Property, Motor, and Liability Claims Proven track record of successful claim resolutions and customer satisfaction in brokerage claims firm Strong knowledge of insurance regulations, policies, and procedures. Transition / onboarding of service Onshore travel experience (good to have) Insurance certifications (good to have)
Good Have Skills :	Willingness to work in shift as per geography Ownership and accountability Logical thinking and decision making Effective communication and interpersonal skills Time management and organization Customer service and relationship-building Collaboration and teamwork
Roles and Responsibilities :	Handle and advocate for Property, Motor, and Liability insurance claims, ensuring accurate processing from claim initiation through final resolution. Manage end-to-end claims investigation, documentation, and settlement coordination while adhering to company policies and regulatory guidelines. Provide expert guidance to clients and internal teams on insurance coverage, claim procedures, and policy interpretation. Ensure timely and effective resolution of claims, maintaining high standards of customer satisfaction and service quality. Maintain strong knowledge of insurance regulations, policies, and industry procedures, ensuring compliance in all claim-related activities. Support transition and onboarding of services, including knowledge transfer, process setup, and stabilization of new accounts or workflows. Communicate effectively with clients, insurers, brokers, and internal stakeholders to resolve claim-related issues and provide status updates. Demonstrate ownership and accountability for assigned cases, ensuring deadlines and service level agreements (SLAs) are met. Apply logical analysis and sound decision-making to assess claim validity, coverage, and appropriate settlement outcomes. Build and maintain strong customer relationships by providing responsive support and professional communication. Manage workload efficiently through effective time management, prioritization, and organizational skills. Collaborate with cross-functional teams to improve claim processes, share knowledge, and enhance service delivery.
Location :	Bangalore
CTC Range :	4 – 10.5 LPA
Notice Period :	Immediate to 30 days
Mode of Interview :	Virtual
Shift Timing :	US / UK shift
Mode of Work :	Hybrid