Operations Specialist (f/m/x)

Please note that this position is offered as a fixed-term contract for an initial duration of one year.

• Ensure high availability and operational quality across the IONITY HPC network
• Support and continuously improve operational processes and network performance
• Analyze technical issues within the charging network and drive sustainable problem resolution
• Troubleshoot and resolve first-level technical issues or coordinate escalation to second-level support
• Share technical learnings, troubleshooting knowledge, and best practices internally and with external partners
• Support remote commissioning activities and rollout of new software or hardware releases
• Monitor the IONITY network end-to-end, including backend systems, hardware, and communication interfaces
• Support operational data analysis and performance evaluations related to network operations
• Define and process requirements for backend systems and operational support tools
• Collaborate with internal stakeholders, suppliers, and service partners to ensure SLA compliance and operational excellence

• Degree in Engineering or qualification as an experienced technician, ideally with an electrical engineering or IT background
• Several years of experience operating, analyzing, or supporting charging infrastructure or comparable technical networks
• Strong understanding of charging technologies, charging infrastructure, and power electronics
• Experience analyzing technical data, KPIs, and operational statistics
• Proven experience in remote troubleshooting and technical issue resolution
• Solid understanding of IT systems, backend platforms, and communication technologies
• Strong analytical and problem-solving skills with a structured way of working
• Ability and motivation to share knowledge across teams and stakeholders
• Excellent communication skills in English