At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

CLAIMS ANALYST

The Claims Analyst is responsible for the accurate adjudication and processing of medical, dental, vision, or other related claims, including related correspondence and/or electronic inquiries for assigned groups. All claims and inquiries are handled according to the established plan documents, claim processing guidelines, and established total turnaround times.

LIFE & DISABILITY - CLAIMS ANALYST

The life and disability claims analyst are responsible for securing and analyzing claim information to make accurate benefit determinations on disability claims or other claim types as assigned, in accordance with policy provisions, established claim processing guidelines and appropriate state and federal laws; achieving results by effective use of all appropriate resources. Calculate benefit payments and communicate claim decisions on new and continuing claims within established turnaround times. Provide responsive and caring customer service. All tasks completed under general supervision of management.

CLAIMS ANALYST

80% 

Review, analyze and interpret claim forms and related documents.  

Determine benefit coverage based on clinical edits, plan documents/booklets, benefit reference documents, Claim Reference Manuals and claims-related memoranda, and reports. 

 Appropriately investigate, pend and refer claims based on claim procedures and guidelines. 

Accurately handle correspondence, claims, and referrals in the established timeframes and/or performance guarantees. 

Support the Claims reinsurance team, in the research and resolution of claims as assigned 

 

15% 

Support internal departments in the research and resolution of claims 

Communicate via telephone, email, electronic messaging, fax, or written letter with employees/members, providers of service, clients and/or other insurance carriers to ensure proper claim processing 

5% 

Other duties as needed/assigned 



Customer Service – Research and respond to a high volume of customer service phone calls within stated time specifications, following established department guidelines.  Ability to work with other team members in management of customer service calls.  Resolve issues through effective oral and written communication and by involving appropriate people within, or outside, the department or Company.  Effectively and professionally represent the Company in all interactions.



Resource Development/Training – Provide support, training and back-up to the Claims Assistant and other team members, as needed.  Assist in establishing procedural manuals and keeping procedure documents current and up to date. 



Other – Continually improve claim and system knowledge and communication skills.  Continue to utilize knowledge gained on the job.  Perform all reporting functions as assigned.  Participate on special projects and other job related duties as assigned.

CLAIMS ANALYST

Required Job Qualifications:

High School diploma or GED equivalent
Ability to work in a fast-paced, customer centric and production driven environment
Effective verbal and written communication skills
Ability to work effectively with team members, employees/members, providers, and clients
Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
Flexible; open to continued process improvement
Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word


Preferred Job Qualifications:

1 year Health Insurance experience
Self-Funded Insurance/Benefits and/or TPA experience
Knowledge of medical procedure and diagnosis coding
Knowledge of medical terminology
Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools

CLAIMS ANALYST

Required Job Qualifications:

• High School diploma or GED equivalent
• Ability to work in a fast-paced, customer centric and production driven environment
• Effective verbal and written communication skills
• Ability to work effectively with team members, employees/members, providers, and clients
• Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
• Flexible; open to continued process improvement
• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word

Preferred Job Qualifications:

• 1 year Health Insurance experience
• Self-Funded Insurance/Benefits and/or TPA experience
• Knowledge of medical procedure and diagnosis coding
• Knowledge of medical terminology
• Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. 

  

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range:

$14.97 - $28.12

Exact compensation may vary based on skills, experience, and location.