Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Messaging Strategy Public Relations Internal Communications Stakeholder Engagement Supply Chain Business Communication Reputational Risk Wireless Networks Multi-Channel Marketing Message Development +5 more

Other Skills

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Team Management
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People Management
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Relationship Building
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Collaboration
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Reliability

Roles & Responsibilities

Significant senior-level experience delivering strategic communications, engagement, and stakeholder management for public sector or regulated organizations.
Proven ability to manage and develop a team, with coaching and people leadership.
Expertise in media relations, public affairs, and reputational risk management, including handling high-profile issues.
Strong written and verbal communication skills with ability to craft clear messages and content across channels, including internal communications.

Requirements:

Provide strategic counsel to senior leaders and lead the communications function.
Develop and execute integrated communications and engagement plans aligned with contractual commitments and business priorities.
Coordinate media and public affairs activity, manage external inquiries, and monitor reputational risk.
Plan, write and produce high-quality content for multiple channels and drive the internal communications cascade to colleagues, including frontline teams.

Capita

Management Consulting

About Capita

Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com

Company type: Large

Industry: Management Consulting

Founded: 2018

Company size: 10001

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Job description

Communications, Engagement & Stakeholder Lead – Pensions Solutions

Fixed Term Contract

Home Based

We are looking for a Communications Lead to join our Pensions Solutions business, this role is focused on supporting our Public Sector Pensions contracts. The initial focus will be on the Civil Service Pensions Scheme (CSPS) contract, helping to ensure seamless, clear and timely communications to stakeholders and colleagues. As the contract stabilises and the comms approach is embedded, the role will broaden to provide support across our additional three Public Sector Pensions contracts.

You will act as the bridge between the business, operational teams and our media and public affairs colleagues co-ordinating, fact-finding, shaping messages and enabling swift, accurate responses to media queries and wider external enquiries.

Internally, you’ll package information from management and operational leads and drive a consistent internal communications cascade across the business, including frontline colleagues. You will also equip frontline colleagues with talking points about any high-profile issues which may be raised on calls by members.

Job title:

Communications, Engagement & Stakeholder Lead

Job Description:

Provide strategic counsel to senior leaders
Responsible for managing and developing a team
Collaborate with key stakeholders to manage and contain reputational risk
Develop and execute comprehensive integrated strategies to support corporate, divisional, functional and shared service priorities
Own the narrative that supports the business priorities
Input into and oversee the comprehensive communication and engagement plans that meet contractual client commitments
Input into and oversee the operational communications to colleagues within the business / contract / client
Input into and oversee the communication and engagement plans for strategic external partners and suppliers in line with contractual commitments
Develop and nurture strong relationships with key clients and stakeholders (internal and external) to ensure a comprehensive and joined-up approach to communications and engagement
Plan, write and produce high quality, engaging content for a variety of communications channels
Provide a reliable point of contact for all communication queries
Monitor and evaluate communications and engagement activities and redefine to meet requirements as necessary

Location:

Home-Based - GBR

United Kingdom

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)

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