Virtual Medical Assistant (Marketing) at SnappyCX

Job Overview

Our client in the healthcare and behavioral health space is seeking a detail-oriented and tech-savvy Virtual Medical Assistant (VMA).

This role requires a blend of medical administrative support and digital coordination, including patient management, scheduling, CRM workflow support, and light digital marketing interaction through patient engagement channels.

The ideal candidate will be comfortable working in a fast-paced, semi-asynchronous environment while managing both clinical documentation tasks and patient-facing digital communication.

Core Responsibilities

Patient & Administrative Support

• Manual data entry into EHR systems (evaluation & treatment documentation)
• Manage patient appointment scheduling and calendar coordination
• Handle follow-ups for cancellations, rescheduling, and patient updates
• Maintain accurate and up-to-date patient records

CRM & Workflow Management

• Support scheduling workflows using GoHighLevel CRM
• Assist in managing patient communication pipelines through CRM systems
• Ensure proper tracking of patient interactions and appointment flow

Digital & Marketing Support

• Assist with patient communication coming through ads and social media platforms
• Support coordination of inquiries from digital marketing campaigns
• Assist with light social media and digital engagement tasks as needed

Required Experience & Skills

• Experience in healthcare administration or virtual medical assistance
• Strong proficiency in manual data entry with high attention to detail
• Experience with GoHighLevel CRM
• Familiarity with Athena Health (preferred)
• Exposure to Aesthetic Record (preferred but not required)
• Ability to work in PST hours, including flexible coverage when required
• Strong organizational and communication skills

Preferred Profile

• Background in healthcare, wellness, medspa, or aesthetic clinics
• Exposure to digital marketing or social media coordination
• Familiarity with wellness treatments such as Cryotherapy, Red Light Therapy, etc.
• Comfortable working in a semi-asynchronous, fast-moving environment

Schedule Expectations

• Part-time initially with strong potential for full-time conversion
• Daily coordination call at 9:30 AM PST
• Flexible working arrangement aligned with client needs and time zone

Work Environment

• Fully remote
• Fast-paced healthcare + digital patient engagement setting
• Requires responsiveness and strong multitasking ability