Key Facts

Remote From:

Fixed term

Mid-level (2-5 years)

English

Hard Skills

Call Center Experience Fair Debt Collection Payment Plan Agreements Credit Control Debits And Credits Accounts Payable Reconciliation Short Message Peer-To-Peer Credit Report Verification Accounts Receivable +8 more

Other Skills

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Microsoft Office
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Client Confidentiality
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Non-Verbal Communication
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Ability To Meet Deadlines
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Analytical Skills
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Time Management
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Organizational Skills
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Detail Oriented

Roles & Responsibilities

Matric
Basic understanding of delinquent accounts and hand overs to legal
MS Office Skills - intermediate
Previous collections experience within an ISP environment

Requirements:

Daily collections on overdue and delinquent accounts
Collecting via telephone, email and SMS
Manage payment arrangements and allocations of payments
Preparation of delinquent accounts lists and final notice process

Webafrica

About Webafrica

We are one of South Africa’s biggest privately owned Internet Service Providers (ISPs). We provide broadband Fibre, Fixed LTE and VoIP services, connecting more than 200 000 homes and businesses across South Africa. In 2012, we were rated South Africa’s second favourite ISP, having first won the title of Best ADSL Service Provider way back in 2006. Since then we have been consistently rated one of SA’s favourite ISPs. With an expanding team of roughly 500 “Webafricans” who believe in going the extra mile for our customers, we provide excellent year-round support and strive for 99% up-time on all our services, which we think is why we are close to achieving our goal of becoming South Africa's best-loved and most trusted ISP.

Company type: SME

Founded: 2018

Company size: 501 - 1000

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Job description

Are you precise to a fault? Do out-of-date accounts make you twitch? Are you a number-savvy perfectionist with great people skills?

We have just the job for you.

Webafrica is on the hunt for a collections agent with a hawk-eye for detail, a flair for finance, and a gift for collections and credit control.

Is this you? Yes? Then get in touch!

We are waiting!

Requirements

Minimum Requirements

Matric
Basic understanding of delinquent accounts and hand overs to legal
MS Office Skills - (intermediate)
Previous collections experience within an ISP environment (will be an advantage)
3 Year call centre experience
2-5 Year credit control experience
Financial Transactions knowledge (basic credits and debits, understanding of overdue/due/total balances)
Basic understanding of a debtor's age analysis
PREFERENCE WILL BE GIVEN TO CANDIDATES WITH A FIBRE INTERNET CONNECTION AT HOME

Ideal requirements

Credit Management (advantageous)
National Credit Agreements Act (advantageous)

Key competencies

Excellent verbal and written communication skills
Customer focused and brand aware
Ability to learn continuously
Strong administrative skills
Time Management Skills
Negotiation Skills
Discipline/respect for confidentiality

- Excellent analytical abilities

- Attention to detail

- Deadline driven

- Customer service orientated

Key Performance Areas (KPA’s) (specific duties)

Daily collections on overdue and delinquent accounts
Collecting via telephone, email and sms
Manage payment arrangements
Allocations of payments
Suspending of respective clients in line with terms offered
Preparation of delinquent accounts list
Management of ‘final notice’ process
Listing of delinquent accounts with credit bureau
Reporting on delinquent book
Ad-hoc reporting and reconciliations

The position includes but is not limited to the above KPA’s

Benefits

Our benefits are second to none - the icing on the Webafrica culture cake:

We are a Fully Remote work environment

That’s right! No need to go into the office! You can work from just about anywhere.
We have partnered with a shared office/workspace called Workshop 17, and we cover the cost of your access to any of their branches around the country – allowing you to change your scenery from time to time.

We kit you out