Role overview

Qualifications

Advanced knowledge of the ServiceNow Customer Service Management (CSM) module, including ACLs, tables, and flows
Experience with the Software Testing Life Cycle (STLC) and with designing and executing test plans, test cases, and test scripts for ServiceNow solutions
Proficiency in functional, regression, integration, and sanity testing; ability to identify, document, and track defects and communicate issues to the development team
Strong communication and collaboration skills to liaise with business users, business analysts, and technical resources; familiarity with IT testing tools and processes

Responsibilities

Review and analyze business requirements and solution design documents; develop and execute test plans, test cases, and scripts for ServiceNow; analyze results
Perform functional, regression, and integration testing; identify, document, and track defects; ensure test coverage for new features and enhancements
Collaborate with development teams, business analysts, and stakeholders; participate in sprint planning and reviews; provide training and support to business users
Validate that implemented solutions meet business requirements and quality standards; stay updated with latest ServiceNow features and best practices; follow escalation processes to resolve issues

Key facts

Remote from: Canada
Full time
Senior (5-10 years)
English

Other skills

Adaptability
Communication
Analytical Skills
Teamwork
Problem Solving

About the company

Apside

Information Technology & Services

We are true to our word Expertise, trust, careers For 36 years, Apside has cooperated with the largest French and European groups on their IT and scientific projects. Our activities: consulting and engineering in the areas of Information Systems, Technical and Scientific Computing and Automotive and Financial Engineering. By constantly upholding our independence from all other industrial and financial groups, we have been able to preserve our autonomy and freedom of action while growing economically, to the benefit of our clients and employees. Today, our development is still based on the group’s core values: transparency, expertise, strong customer relations and continuity. The twin ambitions of economic performance and individual satisfaction Our steady and controlled growth has secured one of the most stable positions in the market with over 1 400 employees in 2011 and 210 customers. The diversity of skills in our teams combined with our cross-sectoral presence, enables us to meet the technical and functional needs of major industrial and service groups. Our customers and personnel s distinguish us by our quality-oriented and individualised approach to the projects entrusted to Apside. We strive for customer satisfaction and the approval of our employees. Customer and staff satisfaction surveys, which are constantly used to analyse areas for improvements, have confirmed this.

Company details

Company typeLarge

IndustryInformation Technology & Services

Company size1001 - 5000

Links

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Job description

The Senior ServiceNow CSM SQA Analyst Service Provider will require advance knowledge in the ServiceNow Customer Service Management Module; you will play a crucial role in validating and verifying the functionality of our ServiceNow solutions. You will collaborate with developers, business analysts, and stakeholders to ensure that the implemented solutions meet the business requirements and quality standards.

The service provider will have a good understanding of business and system requirements and will participate in all phases of the Software Testing Life Cycle (STLC). The service provider will be responsible for designing and executing tests cases to verify the software works according to the customer requirement(s), analyzing test results and reporting issues to the development team to fix.

The service provider will be engaged in different types of testing as may be necessary including but not limited to sanity and/or functional and/or regression and/or integration.

The service provider will possess knowledge of IT testing tools, reporting and processes.

The service provider must be able to adapt their communication style and delivery method to liaise with business users, business analysts and technical resources in, amongst other areas, error diagnoses and problem resolution.

Responsibilities:

· Review and analyze Business Requirements and Solution Design documents

· Develop and execute test plans, test cases, and test scripts for ServiceNow and analyze results.

· Perform functional, regression, and integration testing to ensure the quality of the ServiceNow solutions.

· Identify, document, and track defects and issues.

· Understand and utilize ServiceNow global features such as Access Control Lists (ACLs), tables, and flows.

· Identify and differentiate between enhancements and defects to ensure accurate reporting and resolution.

· Participate in sprint planning and review sessions to provide insights on testing requirements and potential challenges.

· Collaborate with the development team to ensure test coverage for new features and enhancements.

· Conduct performance testing to ensure the system meets performance benchmarks.

· Provide training and support to business users on new functionalities and features.

· Collaborate with developers and business analysts to understand requirements and provide feedback on testability.

· Co-develop and execute user acceptance testing (UAT) with business users.

· Validate that the implemented solutions meet business requirements and quality standards.

· Provide detailed reports on testing activities and results.

· Stay updated with the latest ServiceNow features and best practices.

. Follow escalation process to resolve issues in a timely manner