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Architecte ServiceNow

Role overview

Qualifications

  • Experience as a ServiceNow Architect with design, planning and implementation oversight
  • Strong expertise in ITSM, CSM, ITOM and related ServiceNow modules and best practices
  • Experience with platform integration and aligning solutions with existing systems
  • Ability to establish governance, standards, and comprehensive technical documentation for the ServiceNow platform

Responsibilities

  • Design the overall architecture of ServiceNow solutions to meet functional and technical requirements
  • Analyze client requirements and propose solutions aligned with ServiceNow best practices and platform standards
  • Oversee technical design, integration, and configuration of ServiceNow modules (ITSM, CSM, ITOM, etc.)
  • Establish governance, standards, and technical documentation for the platform and guide development teams to ensure deliverable quality

About the company

Apside logo

Apside

Information Technology & Services

We are true to our word Expertise, trust, careers For 36 years, Apside has cooperated with the largest French and European groups on their IT and scientific projects. Our activities: consulting and engineering in the areas of Information Systems, Technical and Scientific Computing and Automotive and Financial Engineering. By constantly upholding our independence from all other industrial and financial groups, we have been able to preserve our autonomy and freedom of action while growing economically, to the benefit of our clients and employees. Today, our development is still based on the group’s core values: transparency, expertise, strong customer relations and continuity. The twin ambitions of economic performance and individual satisfaction Our steady and controlled growth has secured one of the most stable positions in the market with over 1 400 employees in 2011 and 210 customers. The diversity of skills in our teams combined with our cross-sectoral presence, enables us to meet the technical and functional needs of major industrial and service groups. Our customers and personnel s distinguish us by our quality-oriented and individualised approach to the projects entrusted to Apside. We strive for customer satisfaction and the approval of our employees. Customer and staff satisfaction surveys, which are constantly used to analyse areas for improvements, have confirmed this.

Company details

Company typeLarge
IndustryInformation Technology & Services
Company size1001 - 5000

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Job description

Description du poste

Nous recherchons un(e) Architecte ServiceNow expérimenté(e) pour concevoir, planifier et encadrer la mise en œuvre de solutions ServiceNow adaptées aux besoins de nos clients. Vous serez responsable de la définition de l’architecture globale de la plateforme, de l’intégration avec les systèmes existants, et de l’alignement des solutions aux meilleures pratiques ITSM, CSM, ITOM ou autres modules pertinents.

Responsabilités

  • Concevoir l’architecture globale de solutions ServiceNow répondant aux besoins fonctionnels et techniques.

  • Analyser les exigences des clients et proposer des solutions alignées aux bonnes pratiques et standards de la plateforme.

  • Superviser la conception technique, l’intégration et la configuration des modules ServiceNow (ITSM, CSM, ITOM, etc.).

  • Établir et maintenir la gouvernance, les normes et la documentation technique de la plateforme.

  • Conseiller les équipes de développement et assurer la qualité des livrables.

  • Collaborer avec les parties prenantes pour définir les feuilles de route et les stratégies d’évolution de la plateforme.

  • Participer aux phases de tests, de déploiement et d’optimisation des solutions.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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