Role overview

Qualifications

Experience managing property listings across multiple short-term rental platforms (Airbnb, Booking.com, VRBO) using a Property Management System (PMS).
Strong attention to detail, problem-solving skills, and ability to coordinate with internal teams and external platforms.
Proven ability to monitor and optimize listing content (photos, descriptions, amenities, policies) and coordinate with Marketing/Content teams.
Familiarity with licensing and compliance processes, including preparing required documentation and ensuring adherence to local regulations.

Responsibilities

Gather and build listings by inputting property information into the Property Management System (PMS), ensuring complete and accurate data across platforms such as Airbnb, Booking.com, and VRBO.
Monitor and maintain high-quality listing content—including photos, descriptions, amenities, and policies—while coordinating with the Marketing and Content teams as needed.
Optimize listing performance and health by implementing strategic edits and seasonal updates to maximize visibility and conversions.
Respond to guest reviews, initiate disputes where applicable, and uphold review quality in line with established standards.

Key facts

Remote from: Africa
Full time
English

Hard skills

Dispute Management Property Management Channel Management Data Entry Regulatory Compliance Booking (Trades) Content Management Marketing Internal Documentation Process Improvement Documentation Generation Project Management Help Desk Support Training Analysis

Other skills

Communication
Teamwork
Detail Oriented
Problem Solving

About the company

Talent Sam

Hiring outsourced employees is way harder than it should be! You have to hunt for the right candidate with varying levels of English competence, deal with local hiring laws, purchase endless tools and even hardware to connect your team.Talent Sam changes everything making your growth easier than ever. We identify, hire, and manage the right people for you ensuring that when you hire, you’re getting the best people for a fraction of the cost.All of our candidates are highly educated South Africans, native English speakers, and have exceptional written and verbal communication skills. Whether you prefer your team works remotely or in a well-equipped physical office, Talent Sam provides everything they need to succeed.With Talent Sam, you’re not just hiring employees; you’re building a future-proof, dynamic team that’s ready to take on the world

Company details

Company typeStartup

Company size11 - 50

Links

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Job description

About the Company:

The client operates and optimizes short-term rentals to create ROI for homeowners and unforgettable vacation homes for guests.

Based in Orlando, Florida, the client offers short-term rentals across the United States, Canada, and South America. Our team of 160+ employees manages 400+ properties on behalf of owners. We treat every property in our portfolio as an investment with a focus on maximizing

profit without sacrificing best-in-class hospitality for our guests.

Job Overview:

The Listing Administrator is responsible for the end-to-end management of property listings

across multiple short-term rental platforms. This includes onboarding new listings, ensuring

listing accuracy and optimization, distributing content across OTAs, managing listing-related

guest reviews and disputes, and maintaining listing compliance and reporting. The role requires

strong attention to detail, problem-solving skills, and coordination with both internal teams and

external platforms to ensure high-quality, high-performing listings.

Key Responsibilities:

Gather and build listings by inputting property information into the Property Management System (PMS), ensuring complete and accurate data across platforms such as Airbnb, Booking.com, and VRBO.
Monitor and maintain high-quality listing content—including photos, descriptions, amenities, and policies—while coordinating with the Marketing and Content teams as needed.

Optimize listing performance and health by implementing strategic edits and seasonal

updates to maximize visibility and conversions.

Respond to guest reviews, initiate disputes where applicable, and uphold review quality

in line with established standards.

Prepare and maintain reports on listing and account activity, performance metrics,

ratings, guest feedback, and compliance (as applicable).

Troubleshoot and resolve distribution issues with OTAs to ensure listings remain online,

bookable, and properly aligned across all channels.

Assist in the launch and integration of new OTA accounts and manage the full lifecycle of

listings, including launching, updating, and relaunching.

Support licensing and compliance processes by preparing required documentation and

ensuring adherence to local regulations.

Collaborate with departments such as Revenue, Operations, and Marketing to ensure

listing accuracy and strategic consistency.

Provide administrative and project-based support to the Listings & Distribution Leads

and contribute to ongoing process improvements and documentation.