Key Facts

Remote From:

Full time

English

Hard Skills

Electronic Referrals Electronic Health Record Applications Prior Authorization Care Coordination Outbound Calls Communicating With Patients User Feedback Conflict Resolution

Other Skills

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Scheduling
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Customer Service
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Communication
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Active Listening
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Time Management
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Teamwork
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Prioritization
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Punctuality
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Self-Motivation
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Problem Solving

Roles & Responsibilities

High school diploma or GED
Two or more years of experience with Electronic Health Record (EHR)
Ability to work autonomously, be punctual, and manage time effectively
Preferred: Certified Medical Assistant

Requirements:

Process internal, incoming, and external referrals for ambulatory services, procedures, and medications
Obtain prior authorizations and schedule patients
Handle inbound and outbound calls and communicate with patients via online chat
Support hybrid or remote work options for qualified candidates

Ardent Health Services

About Ardent Health Services

Ardent Health Services is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent owns and operates 30 hospitals and 200+ sites of care with more than 1,400 aligned providers in six states. From newly constructed healthcare facilities and expanded services to lifesaving technology and outstanding opportunities for team members, Ardent is committed to providing the resources communities need to keep high quality healthcare close to home. Ardent includes: · 30 Hospitals · 200+ Sites of Care · 4,453 Beds · 23,000+ Team Members · 6,818 Nurses · 1,438 Aligned Providers · 3.2 Million Annual Provider Encounters · $5.1 Billion in Revenues

Founded: 2018

Company size: 10001

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Job description

Overview:

Join our team as a day shift, full-time, Referral Operations Referral Program Coordinator in Portneuf, ID.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities:

This position is responsible for processing internal, incoming, and external referrals for Ambulatory services, procedures, and medications.
The Referral Coordinator will obtain prior authorizations, schedule patients, work inbound and outbound phone calls, and communicate with patients via online chat.
Will consider highly qualified applicants for hybrid or remote positions.

Qualifications:

Job Requirements

Minimum: High School Diploma; GED.
Ability to produce in an autonomous work environment; consistently at work and on time, as established; arrives at meetings and appointments on time.
Excellent communication skills – Speaks clearly and persuasively in positive or negative situations; listens well and asks and answers questions; selects and uses appropriate communication methods.
Provides excellent customer service – Manages difficult situations and responds promptly and completely.
Identifies and resolves problems on time.
Excellent time management – Prioritizes and completes assigned work.
Excellent teammate – Provides and welcomes feedback, establishes and maintains effective professional relationships, works cooperatively, and offers professional assistance and support to co-workers.
Two or more years of experience with Electronic Health Record (EHR).

Preferred Job Requirements