Specialty Liaison - Patient Access

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. 

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. 

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Serves as a single point of contact for program specific engagements with Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer’s field teams.  Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations. Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information, builds and develops strong partner relationships, and supports all activities that facilitate patient access. Utilize knowledge of specialty pharmacy processes, dispensing patterns and reimbursement issues to effectively detect and investigate potential gaps in care. 

Specific job duties: 

• Provide consistent and effective communication to all appropriate stakeholders as first line support/single point of contact with contracted specialty pharmacies and/or specialty distributors and manufacturer field teams.  
• Identify, investigate, and resolve escalated issues and cases related to complex reimbursement and/or REMS compliance from both internal and external stakeholders.
• Responsible for analyzing incoming data and recognizing trends and cases that need further action.
• Review all incoming data from partners, review exception errors generated from each contracted data feed, and outreach to contracted SPs and/or SDs related to outstanding restatements. Ensure all contractual timeframes related to SP and/or SD data review are successfully met, as applicable.   
• Lead weekly (more or less frequently as needed) calls with each contracted SP and/or SD to review identified issues with shipment files and/or patient status files to include those patients at risk of lapsing in therapy, shipment and/or insurance delays, missing shipment and updates.
• Triage records, in a timely and accurate manner, if applicable to the program.
• Provide timely tracking of receipt of referral, status of contracted SP activity, and potential interruptions in therapy.  
• Provide training and education to contracted SPs and/or SDs about the program, processes, and data requirements.  
• Gathers, analyzes, and prepares data, for Quarterly Business Reviews (QBRs), Compliance Committee Meetings, FDA requirements, and other special projects and reports as applicable.  
• Attends manufacturer hosted conferences as applicable.   
• Attends manufacturer/SP QBRs and other manufacturer meetings as requested.   

Supervisory Responsibility:  

N/A

Desired Skills and Qualifications:

• Associate or Bachelor’s Degree preferred
•  4-6 years relevant working experience
• 2+ years’ experience in a customer service setting, preferably in a call center environment
• Previous experience in the PBM and/or healthcare industry preferred
• Proficient in Microsoft Office applications, specifically Excel  
• Ability to handle a fast paced environment
• Strong written and verbal communication skills
• Advanced problem solving and trouble-shooting skills
• Strong attention to detail and ability to multi-task
• Strong team building skills and the ability to train other team members
• Research, analysis, report preparation and documentation skills
• Demonstrated customer service resolution skills

 Benefits: 

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. 

Here are some of the exciting perks UBC offers: 

Remote opportunities 

Competitive salaries 

Growth opportunities for promotion 

401K with company match* 

Tuition reimbursement 

Discretionary PTO (Paid Time Off) 

Paid Holidays 

Employee assistance programs 

Medical, Dental, and vision coverage 

HSA/FSA 

Telemedicine (Virtual doctor appointments) 

Wellness program 

Adoption assistance 

Short-term disability 

Long term disability 

Life insurance 

Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

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