Technical Services Team Lead

What you'll be doing::

You will lead and develop a team of Cloud Technicians and Senior Cloud Technicians. As a Technical Services Team Lead, you will be responsible for the day‑to‑day leadership, performance and wellbeing of the team, ensuring a consistent and high‑quality level of technical and operational support is delivered to our customers, with people at the heart of everything we do.

 

You will act as the first point of escalation for technical and service‑related issues, supporting the team in resolving more complex Azure‑based incidents and requests, while maintaining strong service delivery across a diverse customer base. Strong experience and working knowledge of Microsoft Azure cloud services are essential in order to effectively support the team, provide technical guidance and ensure best practice is followed.

 

As a Team Lead, you will lead by example, promoting positive behaviours, technical best practice and a customer‑focused mindset within the team. You will drive continuous improvement through coaching, mentoring and regular performance feedback, supporting skills development and progression opportunities for Cloud Technicians as they grow in their roles.

 

If you are an experienced people manager, or a senior cloud engineer with strong Azure expertise ready to step into leadership, and are looking for a role where you can influence service quality, develop others and contribute ideas to improve how we work, we would love to hear from you.

We want to hear from you if you::

• Have experience leading and motivating technical teams to deliver against service and performance objectives
• Bring strong knowledge of cloud technologies, particularly Microsoft Azure
• Are passionate about delivering high‑quality customer service in a technical environment
• Can confidently make decisions and take ownership of outcomes in line with business needs
• Are able to prioritise workload effectively in a fast‑paced, operational setting
• Demonstrate strong technical and service‑focused problem‑solving skills

At Atech, we’re committed to creating a diverse and inclusive workplace. We recognise that your experience may not align perfectly with every requirement listed, so if this role sounds right for you, we encourage you to apply. You might be the right fit for this or other opportunities within the Iomart Group.

What's in it for me?:

Salary: Depending on Experience

• Fully remote role (occasional requirement to come into office)

• Clear progression opportunities with genuine investment in your development

• 4x salary life assurance for added peace of mind

• Extended family‑friendly benefits, including enhanced maternity, paternity and adoption leave

• 33 days’ leave, including 25 days’ holiday, public holidays and a birthday day (allocated as hours for shift patterns)

• Flexible benefits platform, including Cycle to Work, Tech Scheme, plus retail and gym discounts

• Health & wellbeing support, with Health and Dental Cash Plans, Critical Illness cover and access to our Employee Assistance Programme, including free counselling

• Learning & development focus, with unlimited access to LinkedIn Learning and 12 days’ dedicated training per year

 

Who you'll be doing it for::

Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.

• Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
• Azure infrastructure managed service
• Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender, Sentinel

What to do next::

Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com

 

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.