Key Facts

Remote From:

Full time

English

Hard Skills

Incident Management Customer Success Management Account Management Project Collaboration Operational Efficiency Customer Relationship Management Stakeholder Communications Solution Architecture Risk Management Help Desk Support +3 more

Other Skills

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Microsoft Software
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Consulting
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Troubleshooting (Problem Solving)
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Communication
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Teamwork
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Trustworthiness
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Problem Solving

Roles & Responsibilities

Experience with the Microsoft technology stack and related products
Strong customer-facing communication and relationship-building skills
Ability to identify, communicate, and mitigate risks proactively
Experience collaborating with cross-functional teams (technical support and engineering) to resolve customer issues

Requirements:

Oversee and address customers' technical needs within the Microsoft tech stack to maximize use of Microsoft technologies
Build customer trust and loyalty by serving as their advocate, driving customer-centric improvements, and delivering customized solutions
Proactively address risks, minimize downtime, and streamline operations to boost efficiency and business growth
Collaborate with technical support and engineering teams to resolve customer issues as part of the advisory team

US Cloud

About US Cloud

US Cloud is the #1 alternative for enterprise Microsoft Support globally, providing comprehensive break-fix and consultative support for the entire Microsoft stack, 24/7/365. Headquartered in St. Louis, the company actually created the category and remains the ONLY Gartner-recognized independent provider of replacement Microsoft Premier & Unified Support services in the marketplace today. Our clients range from mid-sized organizations up to the Fortune 100. We typically save companies 30%-50% vs. Microsoft while offering more responsive service and 100% domestic, US-based engineers. We pride ourselves on being an engineering-focused company, dedicated exclusively to managed Microsoft Support, keeping enterprise IT up and running at a cost that preserves IT innovation and capability. With over 200 companies making the switch to US Cloud in the last 18 months alone, we earned recognition as an INC 5000 Fastest Growing Company with over 150% growth in 2020 -- and we continue to grow. Simply put, we are trailblazers who are dedicated to providing “high-quality, fanatical Microsoft Support at prices that companies of all sizes can afford.”

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

The Associate Technical Account Manager will oversee and address customers' technical needs within the Microsoft tech stack, helping them maximize the use of Microsoft technologies. You will build customer trust and loyalty by serving as their advocate, driving customer-centric improvements, and delivering customized solutions. Your role includes proactively addressing risks, minimizing downtime, and streamlining operations to boost efficiency and business growth. As part of the advisory team, you will collaborate with technical support and engineering teams to resolve customer issues. 

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