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By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
The Chief of Staff – Wholesale plays a pivotal role within Lumen’s GTM organization, serving as a strategic partner to the VP of Wholesale. This Director-level role combines executive advisory responsibilities with ownership of critical cross‑functional initiatives that drive execution, operating rigor, and transformation across the Wholesale segment.
The Main Responsibilities
The Chief of Staff – Wholesale role shoulders a variety of essential responsibilities that contribute to the success of the organization:
- Critical Adviser: Serve as a key adviser to the VP of Wholesale; Facilitate progression of primary objectives and provide solutions to challenges that arise while ensuring the VP’s time and executive presence are directed toward the highest‑impact deals, renewals, customer escalations, and thought leadership opportunities.
- Management System Development: Design and refine systems to ensure consistent monitoring of business objectives, including vital leading indicators from both financial and operational perspectives like pipeline health, forecast discipline, retention, and customer satisfaction metrics
- Key Messaging and Communication: Develop impactful messages and create compelling presentations on behalf of the VP of Wholesale. Represent and communicate leadership priorities across the organization and translate GTM performance into board and C‑suite facing narratives and content.
- Cross-Functional Initiatives: Manage and drive initiatives ensuring alignment with organizational goals while enforcing accountability across Sales, CS, Marketing, Product, Operations and Finance for agreed outcomes.
- Project Oversight: Provide oversight and establish linkages for projects and efforts spanning cross-functional domains from must‑win growth programs to customer retention initiatives; ensuring timelines and deliverables are met.
- Dotted-Line Support to Teams: Provide dotted-line support to teams of program managers and project managers, ensuring effective coordination and alignment of initiatives.
- Performance & Change Leadership: Serve as the operational enforcer of new processes and behaviors across Sales and CS. Push transformation initiatives forward, partner with GTM leadership, and remove friction points in execution.
- Additional Duties: Handle other responsibilities as assigned, showcasing adaptability and commitment to organizational needs.
What We Look For in a Candidate
An ideal candidate for the Chief of Staff to the VP of Wholesale position possesses a combination of educational qualifications, professional experience, and consultative skills:
- Educational Background: A Bachelor’s degree in Business, Operations, or a related field is required.
- Experience: At least 8+ years of relevant go-to market, sales excellence, and/or including 5+ years in commercial consulting roles. Direct experience in Sales (mandatory), Customer Success operations, forecasting, or GTM transformation required.
- Communication: Outstanding communication and interpersonal abilities, with the capacity to inspire and lead and turn data into compelling narratives for executives, customers, and the board.
- Credibility: Demonstrated ability to quickly establish credibility and build rapport with executives and stakeholders while influencing without formal authority.
- Results Orientation: Proven track record of delivering results and achieving success in challenging environments.
Compensation
| This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. |
Learn more about Lumen's:
#LI-Remote
Requisition #: 342097
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
