Role overview

Qualifications

3–5+ years of experience in enablement, training, partner programs, or consulting
Proven experience leading or supporting training, certification, or onboarding programs
Strong program management and stakeholder management skills
Ability to balance strategy with hands-on execution

Responsibilities

Design and orchestrate end-to-end training and certification programs for partners
Deliver engaging enablement sessions, workshops, and onboarding programs
Build scalable curricula that drive partner proficiency in Netomi’s CX and AI platform
Drive partner activation and engagement, including pilots and internal cross-team coordination

Key facts

Remote from: California (USA)
Full time
Senior (5-10 years)
Partner Success Manager
English

Hard skills

Business Development Strategy Execution Curriculum Development Business Partnering Stakeholder Communications Organizational Architecture Business Development Training Workshop Meeting Facilitation Presentation Training

Other skills

Training And Development
Program Management
Program Management
Communication
Resilience
Adaptability
Dealing With Ambiguity
Resourcefulness
Proactivity
Relationship Building
Problem Solving

About the company

Netomi

Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results. Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice. The platform also understands 100+ languages - ¡Qué bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today!

Company details

Company typeScaleup

Company size51 - 200

Links

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Job description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role:

We are looking for a high-energy, execution-oriented Partner Enablement Manager to build and scale our partner enablement function. This role will own the strategy and execution of training, certification, and activation programs that make Netomi a “go-to” solution across our partner ecosystem.

Reporting to the VP, Alliances, Partners & Channels, you will work to ensure our partners teams are trained, incentivized, and excited to position and deliver Netomi solutions. This role is critical to scaling Netomi’s partner ecosystem—ensuring our partners are not just trained, but activated, aligned, and driving meaningful revenue and customer impact.

Responsibilities:

Partner Enablement & Certification

Design and orchestrate end-to-end training and certification programs for partners

Deliver engaging enablement sessions, workshops, and onboarding programs

Build scalable curricula that drive partner proficiency in Netomi’s CX and AI platform

Continuously refine programs based on feedback and performance gaps

Partner Activation & Engagement

Drive awareness and adoption within top-tier partners

Ensure Netomi is top-of-mind and embedded (“sticky”) within partner teams

Facilitate pilot programs and support early-stage deployments with partners

Act as a key connector between partners and internal teams

Economic Value & Incentives

Clearly communicate the economic value and ROI of Netomi solutions to partners

Help structure and promote certifications, incentives, and growth pathways

Support partner-led opportunities across strategic accounts

Program Operations & Execution

Own program operations including scheduling, tracking, reporting, and certification progress

Navigate complex organizations and internal stakeholders to drive execution

Identify enablement gaps and proactively implement solutions

Work through ambiguity and remove friction to keep programs moving forward

Requirements:

3–5+ years of experience in enablement, training, partner programs, or consulting

Proven experience leading or supporting training, certification, or onboarding programs

Experience working with or alongside consulting firms or system integrators preferred

Strong program management and stakeholder management skills

Ability to balance strategy and hands-on execution

Who You Are:

High-energy and resilient — you hear “no” and keep going

Passionate about customer experience (CX) and AI-driven transformation

A strong facilitator and communicator who can lead engaging trainings and workshops

Comfortable operating in complex environments and navigating organizational dynamics

Excited to build relationships with top consulting firms and global enterprises

Proactive, resourceful, and thrives in a fast-paced, scaling environment

Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.