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Partner Director, Federal

Role overview

Summary

This role focuses on developing and scaling Netomi’s partner strategy within the U.S. Federal Government market. You will build relationships with key partners to create access and revenue opportunities, collaborating with various internal teams to drive business outcomes.

Qualifications

  • 15+ years of experience in Federal partnerships, alliances, channels, business development, or enterprise technology.
  • Demonstrated success building and managing strategic partnerships within the U.S. Federal market.
  • Established relationships within the Federal SI, consulting, reseller, and/or technology ecosystem.
  • Track record of generating measurable pipeline and revenue through partnerships.
  • Strong understanding of Federal technology buying, procurement, and contracting environments.

Responsibilities

  • Build and execute Netomi’s partner strategy for the U.S. Federal market.
  • Identify, recruit, and develop high-value Federal systems integrators, consulting firms, resellers, and technology partners.
  • Develop joint business plans, account strategies, and go-to-market motions with strategic Federal partners.
  • Support partner-led and co-sell opportunities from identification through execution.

Key facts

Hard skills

Other skills

  • Negotiation
  • Communication
  • Relationship Building
  • Strategic Thinking

About the company

Netomi logo

Netomi

  • AI & Machine Learning
  • Scaleup
  • 51–200
Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results. Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice. The platform also understands 100+ languages - ¡Qué bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today!

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Job description

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role:

We are looking for a strategic, highly connected Partner Director, Federal to build and scale Netomi’s partner strategy across the U.S. Federal Government market.

This role will own the development of Netomi’s Federal partner ecosystem—identifying, recruiting, and growing relationships with the systems integrators, consulting firms, resellers, technology partners, and other organizations that influence how AI solutions are bought and deployed across government.

Reporting to the VP, Alliances, Partners & Channels, you will develop the relationships and joint go-to-market motions that create access, pipeline, and revenue within the Federal market. You’ll work closely with GTM, Field Engineering, Partner Enablement, Product, and Marketing to turn strategic partnerships into meaningful business outcomes.


Responsibilities:

Federal Partner Strategy & Ecosystem Development

  • Build and execute Netomi’s partner strategy for the U.S. Federal market.

  • Identify, recruit, and develop high-value Federal systems integrators, consulting firms, resellers, and technology partners.

  • Build senior relationships across the Federal partner ecosystem and establish Netomi as a strategic AI partner.

  • Identify the partnerships and routes to market that can accelerate Netomi’s access to priority agencies and opportunities.

  • Joint GTM & Pipeline

  • Develop joint business plans, account strategies, and go-to-market motions with strategic Federal partners.

  • Generate and influence qualified Federal pipeline through the partner ecosystem.

  • Support partner-led and co-sell opportunities from identification through execution.

  • Work with partners and internal sales teams to identify key stakeholders, contracting paths, and strategies for strategic Federal opportunities.

  • Establish clear goals and accountability around partner-sourced and partner-influenced pipeline and revenue.

  • Partner Development & Activation

  • Build strong executive relationships and create alignment around mutual business opportunities.

  • Partner with the Partner Enablement function to ensure Federal partners are effectively onboarded, trained, activated, and equipped to position Netomi.

  • Identify opportunities for joint solutions, pilots, and strategic programs that demonstrate Netomi’s value within government environments.

  • Act as a key connector between Federal partners and Netomi’s internal teams.


  • Requirements:
  • 15+ years of experience in Federal partnerships, alliances, channels, business development, or enterprise technology.

  • Demonstrated success building and managing strategic partnerships within the U.S. Federal market.

  • Established relationships within the Federal SI, consulting, reseller, and/or technology ecosystem.

  • Track record of generating measurable pipeline and revenue through partnerships.

  • Strong understanding of Federal technology buying, procurement, and contracting environments.

  • Experience with enterprise SaaS, cloud, AI, CX, automation, or related technologies strongly preferred.

  • Strong executive communication, negotiation, and stakeholder management skills.


  • Who You Are:
  • Deeply knowledgeable about the U.S. Federal Government technology and partner ecosystem.

  • A relationship builder with an established network across Federal SIs, consulting firms, resellers, and/or technology partners.

  • Commercially minded and focused on turning partnerships into measurable pipeline and revenue.

  • Comfortable navigating complex organizations, procurement environments, and long enterprise sales cycles.

  • Entrepreneurial and energized by building a new market and partner motion from the ground up.

  • Able to operate strategically while remaining hands-on in developing relationships and advancing opportunities.

  • Passionate about AI and its potential to transform government operations and constituent experiences.

  • Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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