Client Enrollment Specialist - Remote

Client Enrollment Specialist - Remote

About Thriveworks 

Thriveworks, a clinician-founded and led mental health provider, offers therapy and psychiatry services. We offer in-person and online care, with 340+ offices and 2,200 clinicians across the US. In 2007, our Founder, AJ Centore, PhD, called 40 fellow clinicians and left 40 voicemails, quickly learning that the counseling experience was subpar for both clients and clinicians. A year later, in 2008, he launched Thriveworks and set out to make therapy work better for everyone. Thriveworks offers mental health services to individuals of all ages, from adults to teens to children, helping them with their unique individual and relationship challenges. 

About the Job 

Our Center of Excellence is built on a culture of service excellence. We believe that everyone can benefit from working with a skilled therapist, counselor, or life coach, and strive to ensure that people all across the country have that very opportunity. The role of Enrollment Specialist at Thriveworks is a sales and full-time remote position, and is responsible for actively managing a pipeline of prospective clients seeking mental health services. The ideal candidate thrives in a fast-paced, mission-driven environment and demonstrates exceptional communication, attention to detail, and adaptability. We have a lot of people reaching out for support, and it’s our job to help them feel heard, explain what Thriveworks offers, and match them with the right service. You’ll walk them through the scheduling process and make sure they feel comfortable, informed, and excited about getting started with their first appointment.

Responsibilities

• Manage high-volume inbound and outbound client interactions using platforms such as Salesforce, NICE, and ThriveSupport.

• Prospecting new leads, handling inbound calls, and conducting outbound outreach to support referral programs and engage prospective clients.

• Handle 50+ calls daily while maintaining a high standard of organization and follow-through.

• Meet or exceed key performance indicators (KPIs), including conversion rates, intake targets, booking show rate, quality assurance (QA) standards, and schedule adherence.

• Ensure clients are a strong fit for services by aligning their needs with appropriate offerings.

• Address and escalate client concerns to other departments and leadership, and follow up as necessary to ensure satisfactory resolution.

• Work collaboratively in a fast-paced and ever-changing team environment.

• Additional duties requested by Supervisor/Manager.

Compensation: 

The base salary starts at $40,000 ($19.23/Hr). 

• In addition to the base salary, Enrollment Specialists have the opportunity to earn $0 - $20,000+ in commission annually, based on performance and achievement of goals.

Requirements:

• Sales/Customer Service and Call Center experience is required; experience in the mental health field is preferred. 

• Bachelor’s degree or a minimum of 2 years of inside sales experience within a digital health or similar sales environment (handling both inbound and outbound leads).

• High proficiency in Google Suite (Docs, Sheets, Gmail, etc.) and CRM platforms, particularly Salesforce.

• Must have a designated, quiet workspace to maintain client confidentiality and adhere to HIPAA compliance standards.

• Excellent verbal and written communication skills, with the ability to engage a diverse range of clientele professionally and empathetically.

• Center of Excellence (CoE) Hours of Operation: Monday–Friday, 8:00am to 12am EST; Saturday & Sunday, 8:00am to 6:00pm EST (subject to change). 

  • Open shifts: Monday-Friday 3p to 12am EST (12p to 9pm PST)

• This is an FT position with benefits, ranging between 32 and 40 hours per week, depending on the business needs. 

Benefits:

• Competitive compensation + commission opportunities

• 401(k) with employer match

• Medical, Dental, Vision, Life Insurance

• Paid time off and holidays

• Employee Assistance Program (EAP)

• Professional growth and advancement opportunities
   

This is a remote, sedentary role that requires extended periods of sitting and working on a computer. Frequent typing and use of a standard keyboard and mouse are required.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.

Interested in joining Team Thriveworks? We're thrilled to meet you!

With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:

• Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.

• Our recruiters and other team members may also contact you via text or phone to schedule an interview.

• A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address.

• Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform).

• We will never ask you to purchase or send us equipment.

If you see a scam related to Thriveworks, please report it to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.