Licensing Associate

Custom Ink is so much more than a t-shirt company. We’re a team of creative individuals who empower our customers to create the perfect custom apparel for their groups through an innovative and easy-to-use website and at multiple store locations throughout the country. We are also committed to community, empathy, diversity, and equity. Our end goal is for all Inkers to feel a deep sense of belonging.

We are always looking for great people to join our team, and with locations and stores opening across the country, there are new opportunities all the time. Headquartered in Fairfax, Virginia with offices in Dallas, Texas; and Prague, Czech Republic, with 500+ team members across the world. We have both location-focused and work-from-home jobs.

Overview:

• Workstyle: This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include:

  • AL, AZ, CA, CO, CT, DC, DE, FL, GA, ID, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV.

• Travel Expectations: Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events.

• Physical Requirements/Demands: This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Application Period Disclosure: We are accepting applications for this role for the next 48 hours. We encourage interested candidates to apply as soon as possible for full consideration.

What we’re looking for: 

We’re looking for a highly detail-oriented and adaptable individual to join our Licensing team as a Full-Time Licensing Associate. This role plays an essential part in ensuring our customer designs meet licensing and brand compliance standards. The ideal candidate is a strong communicator, problem-solver, and collaborative teammate who thrives in a fast-paced and dynamic environment. Desired qualifications include:

• Exceptional attention to detail and consistency in quality review

• Strong written communication and the ability to tailor messages to varying audiences

• Demonstrated ability to quickly learn and apply new systems and workflows

• Ability to work independently, remain self-motivated, and manage tasks efficiently

• Collaborative mindset with a focus on shared success

What you’ll do:

• Analyze incoming customer orders and escalate licensed content for review and approval using established workflows

• Respond promptly to time-sensitive partner and internal team inquiries using our internal chat and communication platforms

• Collaborate with teams across Revenue and Operations to ensure order compliance with intellectual property policies and partner brand standards

• Engage directly with licensing partners through email, phone, and online submission platforms to request approvals or address concerns

• Contribute to the evolution of our licensing knowledge base by surfacing trends, inconsistencies, and feedback collected during day-to-day order review
  Maintain accurate records and documentation for partner communications and approval activity

How you’ll be measured:

• Quality of Work: Accuracy and consistency in design review and partner approvals

• Quality of Communication: Clear, respectful, and effective communication with both internal and external partners

• Productivity: Steady and timely throughput of licensing order reviews and partner engagements

• Teamwork: Collaborative participation in Licensing initiatives and cross-functional support

How you’ll make a difference: 

As a Full-Time Licensing Associate, you will help protect and enhance the integrity of Custom Ink’s brand and our partners’ brands. Your attention to detail, communication skills, and commitment to compliance will help ensure our customers have a seamless and delightful experience—from design to delivery. You’ll be part of a dedicated, collaborative team that values transparency, accountability, and continuous learning in pursuit of high-quality outcomes.

Compensation: 

Custom Ink is committed to pay transparency and providing fair, equitable compensation in line with market standards and role expectations.

• For this hourly role, the pay is $18.75/hour based on experience and qualifications. You are eligible for overtime pay in accordance with applicable state and federal law. 

The perks!

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays. 

• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being. 

• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners. 

• Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits. 

• Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments. Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

CustomInk, LLC ("Custom Ink") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink's Core Values - Golden Rule, Ownership, and Innovation - are the foundation of who we are. An encompassing value is Trust. We trust our team members 100% and expect trustworthiness and honesty in return. With that, all offers of employment with Custom Ink will be contingent upon the satisfactory completion of a criminal background check. Please note that prior conviction does not automatically rescind an offer of employment. Such a determination is made by Custom Ink on a case-by-case basis and will be made in accordance with applicable local, state, and federal law.

We’re excited for your upcoming interview and want to share CustomInk’s policy on using artificial intelligence (AI) tools during the process.

You may use AI tools (e.g., ChatGPT, GitHub Copilot, OpenAI Codex, Amazon CodeWhisperer, etc.) for assessment or take-home exercises, as long as the work you submit represents your own understanding and abilities.

However, AI tools may not be used during live interviews to generate, draft, suggest, or influence your responses. All interview answers must be your own original work.

If you require assistive technology as a disability accommodation, please notify careers@customink.com in advance so we can consider appropriate, legally compliant accommodations.

Custom Ink provides accommodation so that qualified disabled applicants may participate in our selection process. To ensure full consideration, please reach out to share details of your reasonable accommodation request related to applying for a specific job opening by emailing our Recruiting Team.

Custom Ink is an E-Verify participant in certain locations as required by law. To learn more about E-Verify, please visit www.dhs.gov/E-Verify.

Custom Ink es participante de E-Verify en ciertas ubicaciones según lo exige la ley. Para obtener más información sobre E-Verify, visite dhs.gov/E-Verify.