Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Sagility is seeking a client-facing Technology Solutions Architect to join our growing technology team that to help us continue to evolve as a tech enabled, platform-based Healthcare Business Process Management and Healthcare BPaaS solution provider. This leader will play a pivotal role in shaping and communicating Sagility’s value proposition to prospective and existing healthcare clients. The role supports Sagility’s pre-sales team, including deal solutioning, pricing, client RFP response, and bid defense. The Solutions Architect will design robust technical solutions and craft compelling business stories that clearly articulate how Sagility’s offerings drive measurable business outcomes.
Key Responsibilities:
Business Value Storytelling: Translate complex technical solutions into clear, outcome-focused narratives tailored to customer business challenges and opportunities.
Customer Workshops & Discovery: Lead or participate in client discovery sessions, workshops, and whiteboarding to uncover pain points and co-create solution approaches.
Solution Architecture Development: Create pre-sales/high-level business and technical architectural blueprints and models that outline system structure, integration points, and data flows.
Healthcare Architecture Leadership: Architect solutions that leverage industry standards (HL7, FHIR, HIPAA, etc.) and integrate with leading healthcare platforms (Epic, Cerner, etc.).
Integration Strategy and Implementation Plan: Work with technology delivery teams to define integration approaches with existing systems and pre-sales implementation plans.
IT Production Support and Operations: Estimate and size IT operations, working with teams that support Cloud Infra, Application Support, and third-party SaaS/hosted solutions.
Effort Estimation and Optimization: Estimate and optimize technology implementation and ongoing costs, providing inputs to the pricing team.
Solution to Delivery Transition: Ensure smooth handoff from solution design to delivery teams.
Governance & Compliance: Ensure solutions adhere to organizational policies, legal regulations, and industry standards, including security, privacy, and accessibility requirements.
Sales Enablement: Partner with sales and marketing to develop solution collateral, case studies, and demo scripts that highlight business impact.
Stakeholder Communication: Serve as a technical advisor to management, project teams, and external partners, presenting complex ideas in accessible terms.
Metrics & Outcomes: Define and track key metrics for solution success, such as win rates, customer satisfaction, and time-to-value.
Mentorship: Mentor junior staff and contribute to the continuous improvement of solutioning best practices.
Sales Success: Sales success will be one measurement that is part of Key Results Ares (KRAs) for this position.
Essential Skills and Qualifications:
Healthcare Systems Expertise: Knowledge of healthcare payer and provider systems, interoperability standards (HL7, FHIR), and regulatory requirements (HIPAA, etc.).
Technical Expertise: Proficient in designing high-level healthcare payer solutions using Commercially Off the Shelf (COTS) products and custom solutions.
Automation Expertise: Knowledge of solutioning and working with RPA, analytics, and other automation platforms. Experience with GenAI technologies is a plus.
Business Storytelling: Proven ability to communicate technical concepts in business terms and craft persuasive value propositions.
Customer-Facing Experience: Demonstrated success in pre-sales, solutioning, or consulting roles with direct customer interaction.
Analytical Ability: Strong analytical skills to assess complex requirements and devise effective solutions to multifaceted problems.
Communication: Exceptional written and verbal communication skills to articulate technical concepts to non-technical stakeholders.
Project Management: Experience with project management methodologies and ability to coordinate cross-functional teams.
Leadership: Demonstrated ability to mentor junior staff, lead technical discussions, and influence strategic decision-making.
Business Acumen: Understands the intersection of technology and business, and can prioritize technical decisions according to business impact.
Problem-Solving: Resourceful and proactive in identifying issues, analyzing alternatives, and implementing effective solutions.
Adaptability: Flexible and resilient when faced with changing requirements, ambiguous information, or shifting organizational priorities.
Education and Experience:
Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field (or equivalent experience).
Minimum of 7 years of experience in healthcare technology, architecture, and solutioning.
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