Bilingual Consumer Admin II-4

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What We'll Bring:

Who We Are


At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.


Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage, or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities, and local economies around the world.


What We Offer

· TransUnion believes in investing in the best people.

· Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles, and careers.

· The flexibility of working from home.

· Our culture encourages our people to hone current skills and build new capabilities.

What You'll Bring:

What you will bring

· Matric (Grade 12 Matric/A’ Levels/ High school certificate) or equivalent is required.

· Preferable to have at least 2 years of working experience in Customer Service, (Inbound and Outbound).

· Excellent French spoken and written communication skills, with a good command of English.

· Excellent customer service skills, including strong listening skills, ability to deal with irate consumers regularly.

· A self-starter with strong initiative, the ability to demonstrate a readiness to make decisions, take the initiative, and originate action.

· Ability to work remotely, independently, and have a strong sense of duty.

· Excellent interpersonal skills and ability to work in a team.

· Highly computer literate.

Impact You'll Make:

What you will do

· Manage all consumer’s interactions within required parameters, inclusive of calls, emails and other tasks will be determined from time to time by the Team manager.

· Where required, capture all consumer’s details and data relevant to the call/ service interaction accurately and efficiently.

· Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.

· Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available.

· Ensures that all product, system, process, and policy knowledge is current to ensure that all oral and written communication, including emails, consistently demonstrates a knowledgeable and professional tone.

· Where applicable educates the consumer on TransUnion Canada Credit Bureau Products and Processes as well as applicable regulatory information.

· Ability to work according to all individual targets to achieve departmental Service Level agreements (i.e. Schedule Adherence, Quality Assurance, Average handling/turnaround time, Productivity Requirements) as well as Adherence to company and departmental policies, procedures, and Compliance.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Administrator II, Consumer Operations Support