Key Facts

Remote From:

Full time

Mid-level (2-5 years)

Japanese, English

Hard Skills

Vendor Management Help Desk Support Microsoft SharePoint Project Management Business Process Improvement Performance Analysis Project Management Incident Management Event Tracking Budget Management +10 more

Other Skills

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Forecasting
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Problem Reporting
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Scheduling
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People Management
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Professionalism
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Communication
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Leadership
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Teamwork
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Customer Service
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Problem Solving

Roles & Responsibilities

Native-level Japanese and professional English proficiency
3+ years of experience in IT Project Management
Ability to manage project management systems, SharePoint, and work log systems
Strong communication and stakeholder management skills

Requirements:

Project Management: Prepare and update project documentation, manage vendor activities, and ensure projects are completed on time and within budget
Engineering Support: Provide help desk functions, handle inquiries, track incident statuses, and execute predefined operational tasks
Analysis and Reporting: Analyze project and support performance against forecasts, identify areas for improvement, and report statuses to senior management
Team Leadership: Guide and motivate team members, coordinating internal and external resources to meet milestones

Job description

1. Company Summary

A leading New York-based IT solutions provider specializing in global business transformation. They offer comprehensive IT services, including ERP implementation and managed services, to diverse international clients, helping them optimize operations through innovative technology and dedicated support.

2. Job Description

Job Title: IT Project Manager

Location: New York, NY (Client onsite visits required as needed)

Salary: $100K – $130K (Commensurate with experience)

Job Summary:

We are seeking a bilingual IT Project Manager to lead and support IT projects and support desk functions for our diverse clientele. The ideal candidate will manage project lifecycles, coordinate with vendors, and ensure delivery within scope and budget while maintaining high-quality user support.

Key Responsibilities:

Project Management: Prepare and update project documentation, manage vendor activities, and ensure flawless execution of projects on time and within budget.
Engineering & Support: Provide support desk functions, handle inquiries, track incident statuses, and execute predefined operational tasks.
Analysis & Reporting: Analyze project/support case performance versus forecasts, identify areas for improvement, and report statuses to senior management.
Team Leadership: Provide guidance and motivation to team members, coordinating internal and external resources to meet milestones.
Continuous Improvement: Proactively streamline operations and propose solutions to optimize business processes.

Requirements:

Language: Native-level Japanese and professional English proficiency.
Experience: 3+ years of experience in IT Project Management.
Technical Skills: Ability to manage project management systems, SharePoint, and work log systems.

Nice to Have: