Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Deposit Accounts Call Center Experience Segmentation Analysis Task Management Microsoft Servers Marketing Software Microsoft Dynamics CRM Process Improvement Microsoft Dynamics CRM Online Communication

Other Skills

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Troubleshooting (Problem Solving)
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Prioritization
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Non-Verbal Communication
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Proactivity
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Detail Oriented
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Problem Solving

Roles & Responsibilities

1+ year of high-performance experience in a customer service role within iGaming
Strong interest in CRM; previous CRM experience is a plus
Meticulous attention to detail and accuracy
Ability to manage high-volume tasks under strict process guidelines with proactive troubleshooting

Requirements:

Configure, build, and deploy CRM bonuses (e.g., deposit bonuses, free spins, cashback) in the back office according to approved campaign briefs
Ensure precise setup of bonus parameters, including wagering requirements, eligibility rules, expiration dates, and segmentation logic
Act as the operational execution arm for the CRM team, prioritizing setup requests to meet campaign timelines and SLAs
Conduct rigorous internal testing prior to deployment to verify bonuses trigger correctly and all qualification logic functions as intended

Job description

Monday to Friday
3PM - 12 AM Philippine Time

CRM Bonus Operations Executive

As a CRM Bonus Operations Executive, you will act as the operational engine behind our CRM strategy, ensuring all bonuses and promotional configurations are built, tested, and deployed with flawless execution. You will drive operational reliability by translating campaign briefs into precise back-office setups, managing everything from free spins to complex deposit bonuses. By owning this process and maintaining deep expertise in our bonus engine, you guarantee that our campaigns go live smoothly and accurately, protecting both the player experience and the business's bottom line.

Duties and Responsibilities

Configure, build, and deploy a variety of CRM bonuses (e.g., deposit bonuses, free spins, cashback) within the back office according to approved campaign briefs.
Ensure the precise setup of all bonus parameters, including wagering requirements, player eligibility rules, expiration dates, and segmentation logic.
Act as the operational execution arm for the CRM team, managing incoming setup requests and prioritizing them to meet campaign timelines and SLAs.
Conduct rigorous internal testing prior to deployment to verify that bonuses trigger correctly and all qualification logic functions as intended.
Collaborate seamlessly with CRM strategists to ensure operational setups align perfectly with campaign objectives and brand promotional guidelines.
Operate and manage the bonus engine and promotional tools, taking the lead on troubleshooting any configuration issues that arise in the back office.
Support the CRM QA team in validating final bonus setups and mechanics before they are released to players.
Follow established procedures and checklists, maintain clear documentation of bonus configurations, and proactively contribute to the improvement of internal workflows.

Requirements