Key Facts

Remote From:

Indiana (USA) , North Carolina (USA)

Category: Product Analyst

Full time

Mid-level (2-5 years)

English

Hard Skills

Business Architecture System Monitoring Agile Software Development SQL And Java (SQLJ) Application Development Program Implementation Distributed Computing Incident Management System Configuration Systems Design +7 more

Other Skills

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Microsoft Office
•
Quality Assurance
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Communication
•
Teamwork
•
Organizational Skills

Roles & Responsibilities

High School diploma or GED with 3 years of experience in application environments and hands-on monitoring of system operations; certification required; substitutions allowed for equivalent degree/experience.
Associate’s degree with at least 1 year of experience in application environments with hands-on monitoring experience; certification required; substitutions allowed for equivalent degree/experience.
Must have a valid driver’s license and reside within North Carolina.
Preferred: SQL proficiency (writing/executing queries) and ability to navigate database structures; experience with Windows and Microsoft Office; Microsoft certifications (MTA, MCSA, MCSD) or equivalent.

Requirements:

Monitor and ensure business systems remain operational.
Act as liaison between multiple departments for business system operations, upgrades, and maintenance.
Oversee and coordinate User Acceptance Testing (UAT) for upgrades to the business systems within the Agile workflow.
Respond to tickets from the KACE System and record issues and solutions in the KACE System.

Trillium Health Resources

Insurance

About Trillium Health Resources

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

Pay Plan Title: Computer Systems Administrator

Working Title: Agile Product Analyst (Development)

Position Number: 13026

FLSA Status: Exempt

Posting Salary Range: $56,270 - $80,562

Office Location: Remote within NC

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for an Agile Product Analyst to join our team! At Trillium, our business systems are the backbone of our operations, ensuring seamless communication, efficient workflows, and accurate data management. This critical role blends technical expertise with administrative finesse. If you thrive in a collaborative environment, this is the perfect opportunity for you to contribute to exciting projects while developing your skills.

On a typical day, you might:

Monitor and ensure business systems remain operational.
Act as liaison between multiple departments for business system operations, upgrades, and maintenance.
Oversee and coordinate User Acceptance Testing (UAT) for any upgrades to the business systems pursuant to the Agile flow.
Respond to tickets from the KACE System and record the issues and solutions in the KACE System.
Contribute to the development, implementation, and maintenance of business systems functional architecture, detail systems design, configuration, or program specifications to deliver IT system outcomes that meet user and organizational needs.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
Work-from-home options available for most positions
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

Qualifications

Required:

High School diploma/GED and three (3) years of experience working in application environments with hands-on experience with monitoring system operations. Requires certification. Applicable certification(s) may be substituted to equivalent degree and experience requirements; OR
Associate’s degree and a minimum of one (1) year of experience working in application environments with hands-on experience with monitoring system operations. Requires certification. Applicable certification(s) may be substituted to equivalent degree and experience requirements; OR
Equivalent combination of education/experience.
High School/GED and Two-Year degrees require certification.
Must have a valid driver’s license
Must reside within North Carolina.

Preferred:

Experience in a distributed computer environment and supporting a complex integrated software package, training or experience in using e-mail, Windows and Microsoft Office. Experience in both writing and executing SQL statements, with the ability to navigate database structures and schemas.
Preferred certifications include Microsoft applications certifications MTA, MCSA, MCSD, or equivalent.

Deadline for Application: May 25, 2026 at 11:59 pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

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