Experience in 1st and 2nd line roles supporting Windows servers, desktops, Active Directory, Microsoft 365 / Entra ID, and business applications.
Experience monitoring and supporting complex, client-facing environments with strict SLAs in an MSP, managed services, or multi-tenant context.
Proven ability to manage multiple concurrent client environments in a fast-paced, client-facing operations team.
Background working with hedge funds, asset managers, private credit funds, or financial services clients is strongly preferred.
Requirements:
Network Operations and Incident Management: be part of a dynamic team providing 24/7 support and managing the operation, performance, and availability of our internal systems and a multi-tenant client network estate.
Monitor, manage, and support global network infrastructures, switches, routers, firewalls, VPNs, wireless, and proxies, including vendor and carrier escalation.
Act as an escalation point for the service desk and L1 teams on network-related incidents, taking ownership through to resolution and keeping clients informed throughout.
Lead post-incident reviews and root-cause analysis on repetitive or high-impact incidents, and drive permanent fixes.
Job description
This is a remote position.
SUMMARY TheNetwork Engineeris a hands-on engineering role sitting at the intersection of network operations, client delivery, and infrastructure security. You will operate and evolve the networks that underpin our managed cloud platform, spanning a multi-tenant client estate, public cloud environments, and the global WAN that ties them together for hedge funds and asset managers across the UK and US.
You will act as an escalation point for the service desk on all things network, take ownership of incidents end-to-end, and partner with the wider engineering team to onboard new clients, harden security, and continuously improve resilience and automation. You will manage hybrid environments that extend on-premises networks into Azure and AWS, administering switches, routers, firewalls, VPNs, wireless, and proxies across heterogeneous client environments.
This is a hands-on, client-facing role within the engineering team. You will not have direct reports, but you will work alongside engineers, architects, and the service desk in a matrix model. You set the operational bar through disciplined change management, accurate documentation, and proactive risk management, and are responsible for how availability, performance, and security come together for each client environment. You work closely with the Director of Infrastructure and heads of departments across the organization to remove blockers, align resources, and protect the operational commitments we make to clients.
You will work hand-in-hand with the organization’s Client Technology Managers, engineering, COE engineers, and the Cybersecurity team, aligning network changes with client strategy and platform standards.
Your primary focus is networking for our global hedge fund, asset management, and financial client base. You will collaborate with delivery and engineering teams in New York, London, Belgrade, the Philippines, and India in a follow-the-sun model, ensuring a consistent operational experience wherever a client operates. The role includes a scheduled on-call rotation covering weekends and public holidays.
JOB RESPONSIBILITIES
Network Operations and Incident Management
Be part of a dynamic team of engineers providing 24/7 support and managing the operation, performance, and availability of our internal systems and a multi-tenant client network estate.
Monitor, manage, and support global network infrastructures, switches, routers, firewalls, VPNs, wireless, and proxies, including vendor and carrier escalation.
Act as an escalation point for the service desk and L1 teams on network-related incidents, taking ownership through to resolution and keeping clients informed throughout.
Manage support tickets within SLAs, coordinate escalations with third-party vendors and circuit providers, and produce daily operational reporting.
Lead post-incident reviews and root-cause analysis on repetitive or high-impact incidents, and drive permanent fixes.
Participate in a scheduled on-call rotation covering weekends and public holidays.
Client Onboarding and Multi-Tenant Delivery
Onboard new clients into our managed cloud platform, designing, deploying, and validating LAN, WAN, wireless, VPN, and firewall configurations to company standards.
Provide networking infrastructure support across both UK and US clients, including hybrid environments that extend on-premises networks into Azure and AWS.
Administer site-to-site IPsec/GRE VPN tunnels and remote-access VPN, and execute firewall policy changes through a disciplined change-management process.
Coordinate with delivery, engineering, and project management teams in New York, London, Belgrade, the Philippines, and India in a follow-the-sun model, ensuring continuity across time zones for shared clients.
Partner with the company’s Client Technology Managers and engineering leads on shared client engagements, aligning network changes with account strategy and platform standards.
Security and Compliance
Uphold the security and compliance posture of client networks (e.g., SEC, FCA, SOC 2, ISO 27001, NIST-aligned controls) by following defined policies and supporting audit activity.
Partner with the Cybersecurity team on firewall policy reviews, vulnerability findings, and remediation work that touches the network layer.
Support DDQ, audit, and LP-driven evidence requests where they intersect with network controls, providing configuration evidence and operational records as required.
Contribute to capacity planning for global circuits, cloud connectivity, and client growth, balancing performance, resilience, and cost.
Surface architectural risks and recurring issues to delivery leadership and the Director of Infrastructure so trade-offs can be made early and transparently.
Automation and Continuous Improvement
Build and maintain observability, dashboards, alerting, and runbooks to detect issues proactively and move toward a zero-touch support model.
Develop and implement automation tools and scripts to reduce repetitive work and improve consistency of network changes.
Maintain accurate Layer 1, 2, and 3 documentation for each client environment: diagrams, configurations, IP plans, and operational runbooks.
Drive consistent operational practices across the engineering function, including templates, change-management standards, and quality gates for network changes.
Ensure post-incident lessons learned are captured and improvements are fed back into runbooks, monitoring, and automation.
Cross-Regional Collaboration
Coordinate with delivery and engineering teams in New York, London, Belgrade, the Philippines, and India in a follow-the-sun model, ensuring a consistent network operations experience wherever a client operates.
Align with the company’s Client Technology Managers, Cybersecurity, and SaaS department heads on shared client engagements, integrating network changes into account strategy and commercial commitments.
Support new business initiatives by contributing network design input, sizing, and risk views to proposals, renewals, and platform expansion conversations.
Partner with cross-regional teams on client onboarding, ensuring network milestones are planned, tracked, and delivered on time across time zones.
Identify opportunities where additional company services or platform capabilities could address a client’s network needs, and hand these off clearly to the Client Technology Manager and commercial team.
QUALIFICATIONS
Experience in 1st and 2nd line roles supporting Windows servers, desktops, Active Directory, Microsoft 365 / Entra ID, and business applications.
Experience monitoring and supporting complex, client-facing environments with strict SLAs in an MSP, managed services, or multi-tenant context.
Proven ability to manage multiple concurrent client environments in a fast-paced, client-facing operations team.
Background working with hedge funds, asset managers, private credit funds, or financial services clients is strongly preferred.
Track record of taking ownership of complex incidents end-to-end and communicating clearly with both engineering teams and senior stakeholders.
Technical Knowledge
Solid understanding of IP networking: addressing, TCP/IP, subnets, VLANs, spanning tree, NAT, ACLs, and routing fundamentals.
Hands-on experience supporting switches, routers, WAN, firewalls, wireless, and proxies. Fortinet and Cisco Meraki experience is a strong plus.
Working knowledge of next-generation firewall concepts and policy administration (Fortinet required; exposure to Palo Alto, Cisco, or Juniper is a plus).
Working knowledge of core network services (DNS, DHCP, IPAM) and site-to-site / remote-access VPN (IPsec, SSL VPN).
Familiarity with VMware-based virtualization and how networking integrates with virtual environments.
Comfortable analyzing packet captures and traces using Wireshark, tcpdump, or similar tools.
Familiarity with cloud networking in Azure or AWS (VNets/VPCs, peering, ExpressRoute, Direct Connect, NSGs, route tables, Azure Front Door) is a strong plus.
Familiarity with Atlassian tools (Jira, Confluence) and ITIL-aligned ticketing systems for incident, change, and problem management.
