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The Supplemental Benefits Operations (SBO) team within Humana’s Enterprise Growth organization manages Medicare Mandatory Supplemental Benefits (MSBs) that meaningfully shape member experience, operational performance, and regulatory outcomes. This role serves as a Principal Individual Contributor and the Director’s primary thought partner and execution lead for the Humana Spending Account Card, a highly strategic, member centric supplemental benefit.

Location: strong preference for Louisville, KY but open to remote

Reporting to the Director of Supplemental Benefits Operations, this role translates strategy into execution—supporting the design, implementation, optimization, and governance of the Spending Account Card across its full lifecycle. The Principal operates with a high degree of autonomy, leading complex bodies of work, influencing cross‑functional teams, and serving as a recognized subject‑matter expert—while remaining aligned to the Director’s strategic direction and priorities.

This position partners closely with product development, operations, technology, compliance, finance, analytics, and external vendors to ensure benefit solutions are compliant, operationally sound, scalable, and continuously improving.

KEY RESPONSIBILITIES:

Strategic Support & Execution Leadership

• Serve as the Director’s primary partner in shaping and advancing the strategy and roadmap for the Humana Spending Account Card

• Translate strategic direction into clear execution plans, workstreams, and cross‑functional deliverables

• Develop analyses, options, and recommendations to inform leadership decision‑making

• Support evolution of the Spending Account Card as a scalable supplemental benefit capability

Benefit Design, Implementation & Regulatory Execution

• Lead execution of benefit design and structural changes aligned to CMS regulations and business goals

• Oversee benefit configuration, system setup, testing coordination, and quality assurance

• Provide subject‑matter expertise on regulatory requirements and implementation best practices

• Support audit readiness, compliance reviews, and documentation accuracy

Operational Excellence & Continuous Improvement

• Identify opportunities to improve member experience, operational efficiency, and benefit clarity

• Drive continuous improvement initiatives using performance data and stakeholder feedback

• Surface risks and dependencies with recommended mitigation strategies

• Support stabilization, monitoring, and post‑implementation optimization

Vendor & Risk Management Support

• Partner with the Director on vendor management for card processing and benefit administration

• Support vendor performance reviews, issue resolution, and service‑level discussions

• Assist in vendor contract negotiations alongside procurement, legal, and finance

• Support fraud monitoring, investigation coordination, and mitigation efforts

Cross‑Functional Influence & Enablement

• Act as a trusted point of contact for cross‑functional Spending Account Card initiatives

• Facilitate working sessions and decision forums to drive alignment

• Support training, knowledge transfer, and operational readiness

• Manage multiple concurrent, high‑visibility initiatives effectively

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s degree

• 8+ years of experience in strategy, healthcare, financial services, payments, or regulated environments

• Proven ownership of complex initiatives from concept through execution

• Strong analytical, communication, and stakeholder‑influence skills

• Experience with vendors, operations, and compliance‑driven requirements

• Prior experience interfacing and presenting with senior leadership

Preferred Qualifications

• Experience in the Fintech industry

• Experience in Medicare Advantage and supplemental benefit programs

• Graduate degree (MBA, MPH, PhD, or similar)

• Familiarity with third‑party risk management, risk mitigation and governance

• Experience with credit, prepaid, or digital payment products

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for you.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$126,300 - $173,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.