Senior Staff Consultant, Business analyst (Salesforce)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

REQUIREMENTS:

• Total Experience:7.5+ years
• Should have strong experience in requirements analysis, requirement elicitation.
• Should have strong experience in agile fundamentals and methodology, RFP, wireframe & prototype.
• Must hands-on functional knowledge of Salesforce Sales Cloud and Service Cloud.
• Should have deep understanding of Salesforce standard objects such as Leads, Accounts, Contacts, Opportunities, Cases, and related processes.
• Should have experience working with Salesforce configurations including Flows, Validation Rules, Assignment Rules, Approval Processes, and Reporting.
• Should be able to perform change impact analysis and support release/change management activities.
• Should be able to understand Salesforce data model, security model, and access control at a functional level.
• Must have familiarity with Salesforce integrations, APIs, and middleware concepts (functional understanding).
• Must have experience in Business Analysis functions with good technical understanding along with creating BRDs, FSDs and coordinating for Functional and Non-functional requirements and testing
• Should know use case/ story preparation, process flow diagram and relationship diagrams such as flow charts, methodology etc.
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
• Passionate about building great solutions.
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery.
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.

RESPONSIBILITIES:

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the
• Act as a bridge between business stakeholders and Salesforce technical teams.
• Collaborate with Salesforce Architects and Developers to design scalable, best-practice solutions.
• Validate solution feasibility against Salesforce platform capabilities and project constraints.
• Prepare and maintain process flows, business process models, functional diagrams, and documentation.
• Participate actively in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Act as a trusted advisor to users by explaining Salesforce capabilities and solution trade-offs.
• Support user adoption through training materials, user guides, and release notes.
• Analyze existing Salesforce implementations and recommend process improvements and optimization opportunities.
• deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.