Receivables Support Representative

Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Receivables Support Representative to support collections, billing resolution, and accounts receivable operations in a fast-paced, execution-driven environment.

This is not a passive support role.

You will be responsible for:

• Driving collections follow-through
• Resolving billing issues
• Managing receivables cases
• Maintaining CRM accuracy
• Protecting company cash flow

You’ll work closely with:

• Customers
• Operations teams
• Billing departments
• Leadership

To ensure invoices are resolved quickly, payments are collected efficiently, and customer accounts remain accurate and organized.

If you are:

• Persistent
• Detail-oriented
• Process-driven
• Strong with customer communication

This role is a strong fit.

What You’ll Own

Collections & Payment Execution (Primary Focus)

• Execute daily outbound collections through:
• Phone calls
• Emails
• Follow up consistently until:
• Payment is received
• A payment commitment is secured
• Reduce:
• Aging balances
• Delinquency risk
• Identify opportunities to:
• Improve collections efficiency
• Convert customers to auto-pay
• Maintain disciplined collections follow-up cadence

Receivables Case Management

• Investigate billing issues and payment discrepancies
• Identify root causes instead of temporary fixes
• Open, track, and resolve cases within:
• Salesforce
• CRM systems
• Ensure every case includes:
• Clear issue summaries
• Investigation notes
• Resolution details
• Confirm customer understanding before closing cases

Billing Issue Resolution

• Diagnose issues involving:
• Invoice discrepancies
• Account setup errors
• Service or billing mismatches
• Coordinate with internal teams to resolve issues quickly
• Prevent recurring billing errors through process improvement

Customer Communication & Follow-Up

• Communicate professionally and confidently with customers
• Balance:
• Collections urgency
• Positive customer experience
• Provide updates regarding:
• Payments
• Billing investigations
• Account status
• Handle objections and escalations professionally

Documentation & CRM Accuracy

• Maintain clean and organized records within:
• Salesforce
• CRM platforms
• Log:
• Calls
• Emails
• Payment commitments
• Outcomes
• Ensure all documentation remains:
• Accurate
• Structured
• Audit-ready

Process Improvement & Operational Support

• Identify recurring billing or collections issues
• Recommend workflow and process improvements
• Contribute insights during operational reviews
• Help reduce:
• Escalations
• Repeated billing errors
• Delayed collections cycles

What Success Looks Like

• Aging balances decrease consistently
• Billing issues are resolved quickly and accurately
• CRM records stay clean and audit-ready
• Customers receive professional and timely communication
• Collections workflows run consistently without missed follow-ups

What Makes You a Strong Fit

• You follow through until issues are fully resolved
• You are:
• Organized
• Persistent
• Detail-oriented
• Execution-focused
• You balance collections discipline with customer professionalism
• You can manage high-volume workloads without losing accuracy
• You proactively identify and solve operational issues

Required Experience & Skills

Experience

• Experience in:
• Accounts Receivable
• Collections
• Billing support
• Customer account management

Core Skills

• Experience handling:
• High-volume calls and emails
• Customer payment follow-ups
• Billing investigations
• Familiarity with:
• Salesforce
• CRM systems
• Strong:
• Communication skills
• Problem-solving ability
• Attention to detail
• Comfortable working remotely during U.S. business hours

Nice to Have

• Structured collections or AR operations experience
• Experience improving:
• Cash flow
• Delinquency rates
• Auto-pay adoption
• Exposure to:
• Operations teams
• Service coordination workflows
• Process optimization initiatives

What a Typical Day Looks Like

• Execute collections calls and payment follow-ups
• Investigate invoice or billing discrepancies
• Update Salesforce and customer account records
• Coordinate with internal teams to resolve issues
• Follow up on past-due invoices and payment commitments
• Track account status and collections progress
• Identify recurring operational or billing problems

In short:
You help protect company revenue by ensuring collections are handled consistently, billing issues are resolved accurately, and customer accounts remain organized and up to date.

Key Metrics (KPIs)

Collections & Receivables

• Amount of cash collected
• Reduction in aging balances
• Auto-pay conversion rate
• Completion of daily collections activity

Case Management & Accuracy

• Billing cases resolved within SLA
• CRM accuracy and documentation quality
• Reduction of cases open longer than 2 weeks

Communication & Execution

• Follow-up response speed
• Reduced escalations
• Consistent and professional customer communication

Why This Role Stands Out

• Direct impact on revenue protection and cash flow
• High ownership across collections and billing operations
• Structured execution-focused environment
• Opportunity to improve operational systems and workflows
• Growth path into:
• Accounts Receivable Lead
• Billing Operations
• Revenue Operations
• Finance Operations

Interview Process

• Initial Screening Call
• Recruiter Interview
• Client Interview
• Offer & Onboarding

Apply Now

If you:

• Are disciplined with collections follow-ups
• Enjoy solving billing and payment issues
• Can communicate confidently with customers
• Thrive in structured, execution-focused environments

This role is a strong opportunity to build a career in collections, billing operations, and revenue support while making a direct impact on business performance.